Associate State Reporting Support Analyst
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The State Reporting Support Analyst is responsible for diagnosing and resolving client issues in a timely and courteous manner and providing the highest quality instruction to clients in the area of State Reporting. The Analyst may work independently or with other Support Analysts, Implementation Consultants, Software Developers, or QA Analysts, as well as mandatory reporting agencies.
Location
Yarmouth, Maine Bangor, Maine Falmouth, Maine
Travel
0-5%
Responsibilities
- Provide inbound phone, web, or email software support to resolve client inquiries and problems.
- Conduct high level analysis and diagnosis of client issues, and reporting agency requirements.
- Provide the highest quality instruction to clients in the area of State Reporting.
- Work closely with State Reporting team members to review program issues and functionality while encouraging a collaborative learning experience.
- Create user documentation/videos when required and contribute to the company knowledge library.
- Manage open calls by identifying and prioritizing issues according to published policies.
- Use Tyler's client management system to create, track, and/or update details on the specifics of client issue(s).
- Commit to expanding technological skills and knowledge of the Tyler products to continually developing product expertise.
Qualifications
- Bachelor's degree in related field or equivalent experience.
- Excellent interpersonal and customer service skills.
- Effective decision making and problem-solving skills involving troubleshooting basic to moderate issues.
- Strong organizational skills.
- Effective analytical ability, particularly in a technical environment.
- Excellent written and verbal communication skills.
- Basic knowledge and understanding of database structures including fields, tables, views, database objects, etc. desired.
- Exposure to relational databases or SQL desired.
- Knowledgeable with Microsoft Office.
Taking Care of You & Your Family
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Tyler Technologies is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, protected veteran status, or any other status protected under local, state, or federal laws. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing or by calling ext. 791008. Please keep in mind these methods are reserved for individuals who require accommodation due to a disability.