Looking for a way to make an impact and help people? Join PacificSource and help our members access quality, affordable care.
PacificSource is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status, such as race, religion, color, sex, sexual orientation, gender identity, national origin, genetic information or age. PacificSource values the diversity of our community, including those we hire and serve. We are committed to creating and fostering a work environment in which individual differences and diversity are appreciated, respected and responded to in ways that fully develop and utilize each person's talents and strengths.
The Associate Project Manager operates in a cross-functional role and has specific expertise in functional areas such as project management, data analytics, business process outsourcing management, business analysis and process improvement management. Acts as a proactive interface between the cross-functional core team, managers, and executive team to ensure effective definition and delivery of the project. Manage entire portfolio of assigned projects, maintaining up to date metrics, and documentation that creates an effective level of transparency and accurately reflects the current state of each project. Interact with all departments and personnel, as needed, including external customers, vendors and consultants.
Essential Responsibilities: - Manage assigned Operational projects according to life cycle (define, plan, execute, control).
- Develop and manage project schedule; timelines, activities, milestones.
- Assess/analyze resource constraints/capacity and plan accordingly.
- Ensure/oversee complete requirements gathering and documentation.
- Create weekly status reports for each project and report status to the necessary stakeholders.
- Conduct regular/weekly team meetings on all projects.
- Monitor project risks and issues and maintain log files.
- Monitor and maintain scope and/or solicit sponsor approval.
- Coordinate with the business and participate in QA test iterations.
- Solicit team member collaboration on issues and problems.
- Identify appropriate project priorities and effectively communicate to team members.
- Maintain central point of contact with external vendor(s).
- Utilize Lean/process improvement methodology to achieve strategic goals.
- Presents projects and collaborates with various stakeholders.
Supporting Responsibilities: - Meet department and company performance and attendance expectations.
- Follow the PacificSource privacy policy and HIPAA laws and regulations concerning confidentiality and security of protected health information.
- Customer service oriented, and commitment to establishing and maintaining positive and healthy working relationships.
- Ensure compliance with standards, policies, procedures, requirements, and regulations.
- Pilot new hardware and/or software and determine capabilities and/or limitations.
- Perform other duties as assigned
SUCCESS PROFILE Work Experience: Minimum 2 years required in a business analyst/project management or equivalent role leading teams in a complex business and systems environment with a preference towards Insurance.
Education, Certificates, Licenses: BA/BS in Business, or related field or equivalent work experience. Project Management Certification Preferred.
Knowledge: Understanding of health insurance as it relates in Medicare, Medicaid and Commercial lines of business as well as payment methodologies (fee for services, capitation, and blended). Good understanding of project management principles and practices. Possess knowledge and ability to tailor project management approach as necessary to fit the specific needs of a given project. Ability to communicate effectively across all levels of the business. Demonstrated ability to project manage multiple, parallel projects and staff requirements. Excellent computer skills, including experience with project management tools such as Microsoft Project. Advanced experience with Microsoft Office Suite. Ability to work independently with minimal supervision. Excellent math skills required, including percentages, ratios, graphing, and spreadsheet skills. Must have exceptional written and verbal communication skills. Highly organized, detail oriented, and flexible. Excellent observation skills with proven ability to think critically and analyze complex systems. Adept at evaluating problems accurately and displaying sound judgment, including measured risks and timely escalation.
Competencies: Adaptability
Building Customer Loyalty
Building Strategic Work Relationships
Building Trust
Continuous Improvement
Contributing to Team Success
Planning and Organizing
Work Standards
Environment: Work inside in a general office setting with ergonomically configured equipment. Travel is required approximately 10% of the time.
Skills: Accountability, Collaboration, Communication (written/verbal), Flexibility, Listening (active), Organizational skills/Planning and Organization, Problem Solving, Teamwork
Our Values We live and breathe our values. In fact, our culture is driven by these seven core values which guide us in how we do business:
- We are committed to doing the right thing.
- We are one team working toward a common goal.
- We are each responsible for customer service.
- We practice open communication at all levels of the company to foster individual, team and company growth.
- We actively participate in efforts to improve our many communities-internally and externally.
- We actively work to advance social justice, equity, diversity and inclusion in our workplace, the healthcare system and community.
- We encourage creativity, innovation, and the pursuit of excellence.
Physical Requirements: Stoop and bend. Sit and/or stand for extended periods of time while performing core job functions. Repetitive motions to include typing, sorting and filing. Light lifting and carrying of files and business materials. Ability to read and comprehend both written and spoken English. Communicate clearly and effectively.
Disclaimer: This job description indicates the general nature and level of work performed by employees within this position and is subject to change. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this position. Employment remains AT-WILL at all times.