Associate Principal, Production Support
Salary: $100k-$115k + 15% bonus
Location: Chicago, IL or Dallas, TX
Second Shift: Tue-Sat 2:30pm - 10:30pm CST
Hybrid: 3 days onsite, 2 days remote
We are unable to provide sponsorship for this role
Qualifications
- Bachelor's degree
- 5+ years' experience production systems operations or an equivalent combination of education and work experience
- Working knowledge of ITIL principles
- Sophisticated understanding of enterprising technology
- Knowledge of Clearing and Finance industry
- Knowledge of Application life cycle and deployment
- Problem/Incident management experience
- UC4 is a big plus
Responsibilities
- Focus on shifting the overall operational posture from re-active to pro-active
- Analyze and report upon Production performance CI opportunities
- Analyze and report upon Production capacity CI opportunities
- Analyze and report upon Production critical-path processing CI opportunities
- Stand-up SWAT's if when needed to drive resolution of ongoing Production issues
- Identifies and diagnoses complex problems and factors affecting Production performance
- Troubleshoot hardware and software problems, take appropriate corrective actions and/or interact with IT-staff/vendors in performing complex testing, support, and troubleshooting functions
- Move between tactical & strategic (ie. Forecast system demands and recommend upgrades, expansions and reconfigurations if/when needed)
- Consult & evangelize for operational best practices
- Collaborate across domains (ie. network, DB etc) to assist with application tuning
- Adhere to any/all Production security requirements and best practices
- Adhere to, and advocate for, all ITIL processes (ie. Incident, Problem, & Change)
- Actively participate in Incident, Problem & Change as a shepherd' for all things Production
- Analyze repeating alerts to pro-actively identify environmental issues
- Surface any/all environmental & operational risks identified