Associate OTI Specialist

ADP is hiring an Associate OTI Specialist .

At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.

Responsibilities:

• Responsible for reviewing, analyzing, understanding, and verifying the requirements for newly closed opportunities including, but not limited to required forms, pricing, discounts, promotions, signatures, and approvals.
• Accurately enters qualified sales opportunities into OTC including but not limited to customer setup, scn setup, and related pricing per the contracted/agreed to terms from the client in order to ensure accurate invoicing to clients.
• Ensure that the sales credit/rollcall entered into OTC matches what the salesperson expected and communicate any discrepancies to the salesperson.
• Communicates with internal clients in order to obtain written approval for any new features sold/added (additional business) using standard communication templates.
• Build deeper understanding of ADP offered products and services.
• Provide continuous support and timely response to Sales, Implementation, and other internal Partners for resolution of inquiries and escalations.
• Timely acceptance and effective resolution of cases submitted to the OTI group via E-start/E-access/Sales Force is required.
• Research and resolve more complex roll call or sales credit discrepancies and respond to rollcall questions received from Sales.
• Works with Sales, Sales Management, and Sales Support including the Deal Support organization to research and resolve rollcall/Sales credit discrepancies in a timely manner.
• Develop sound understanding of Oracle OTC and other relevant systems and applications in order to effectively perform assigned duties related to Order Entry, Billing and Roll Call.
• Strive for becoming Subject Matter Expert on of the areas in OTI administration (Order Entry, Billing and Roll Call).
• Assist with transfer of knowledge or dissemination of policy and procedure changes to assist other OTI teams with gaining proficiency
• Assist on systematic and timely resolution of client impacting issues related to Billing, Order Entry, and Roll Call
• Focus/participate on continuous improvement and finding better ways of doing the job.
• Build relationships of trust, respect, and partnership by providing stellar service to our external clients and our internal production and support teams.
• Perform other related duties as assigned by the Manager/Team Lead.

QUALIFICATIONS REQUIRED:

• 2 - 3 years experience in Order Entry or Billing roles with a proven proficiency in researching and resolving order entry and billing issues.
• 6 months to 1 year of general accounting experience with basic knowledge of the collection/data processing.

Please note: during the last week of each month, overtime is needed and you may be working some days until 7pm-10pm.

PREFERRED QUALIFICATIONS : Preference will be given to candidates who have the following:

• General knowledge of ADP Policies associated with one or two areas in OTI administration (Order Entry, Billing and roll call).
• Effectively able to work under strict deadlines.
• Proficiency in using a PC and Microsoft applications.
• Knowledge of logic, analysis techniques, critical thought. Requires communication skills - Verbal, Listening and Written. Problem solving skills. Requires advanced knowledge of the organization, products and/or services.
• In-depth knowledge of order entry, billing, and roll call sales policy and procedures.
• This position requires a detail-oriented person who is a team player. Reliability in all aspects of the job to include attendance and punctuality. Very collaborative environment necessary to deal with periods of intense work and deadlines.

A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition .

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click to learn more about ADP's culture and our full set of values.