At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We're looking for people who are determined to make life better for people around the world.
Position Summary:
The Associate Lab Operations role will support the SMDD department by managing IT-related tasks, including system configuration, equipment maintenance, software updates, and IT liaison responsibilities. This position ensures seamless integration of laboratory and IT systems, supports mass spectrometry and Mettler Toledo data management, and maintains IT infrastructure for lab and office environments.
Key Responsibilities:
System Configuration & Maintenance:
- Configure and maintain new LACE boxes for SMDD, including system updates and new configurations for instrument integration with Empower.
- Manage mass spec data storage across multiple instrument vendors, providing a single point of contact for maintenance, software upgrades, and connectivity for all MS data.
- Oversee IC Data Center operations for Mettler Toledo instruments.
- Update and maintain RFID systems for tracking equipment lifecycle.
Laboratory Support & Equipment Management:
- Serve as LISO for lab iPads and laptops, ensuring data validation, software updates, and system security.
- Assist with system updates, machine swaps, and new device configurations.
- Support Empower backups, updates, folder creation, and system license management.
- Assist in new system updates for Empower visualization tools and WattIQ integrations.
- Facilitate Mettler balance software integration with Lilly applications.
- Maintain and troubleshoot Smart Connect systems.
- Read and interpret equipment schematics to assist with setup and troubleshooting.
- Work with third-party vendors to update system configurations and integrations.
IT Infrastructure & Telecommunications:
- Act as a liaison between SMDD and for department-related concerns and issue resolution.
- Manage telecommunication requests and updates.
- Conduct conference room and desk IT maintenance, including monitors, TVs, and plug connections.
- Serve as SMDD system owner for Atrium screens and PowerPoint presentations.
- Assist with Signals environment updates and software testing.
Network & Database Management:
- Support SMDD equipment database management and monitoring.
- Ensure new equipment is properly connected to the Lilly network.
Qualifications & Skills:
- Technical proficiency in IT system configuration, software updates, and equipment integration.
- Experience with Empower, Agilent data systems, and Mettler Toledo software is preferred.
- Ability to troubleshoot IT issues and provide solutions for lab and office environments.
- Familiarity with RFID tracking, Smart Connect systems, and network configurations.
- Strong communication skills to act as a liaison between and SMDD teams.
- Ability to read and interpret technical schematics.
- Experience working with third-party vendors for system updates and maintenance.
Preferred Qualifications:
- Experience in pharmaceutical, biotech, or laboratory IT environments.
- Knowledge of Lilly applications and Lab infrastructure is a plus.
Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form ( ) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.
Lilly is proud to be an EEO Employer and does not discriminate on the basis of age, race, color, religion, gender identity, sex, gender expression, sexual orientation, genetic information, ancestry, national origin, protected veteran status, disability, or any other legally protected status.
Our employee resource groups (ERGs) offer strong support networks for their members and are open to all employees. Our current groups include: Africa, Middle East, Central Asia Network, Black Employees at Lilly, Chinese Culture Network, Japanese International Leadership Network (JILN), Lilly India Network, Organization of Latinx at Lilly (OLA), PRIDE (LGBTQ+ Allies), Veterans Leadership Network (VLN), Women's Initiative for Leading at Lilly (WILL), enAble (for people with disabilities). Learn more about all of our groups.
Actual compensation will depend on a candidate's education, experience, skills, and geographic location. The anticipated wage for this position is
$63,000 - $140,800
Full-time equivalent employees also will be eligible for a company bonus (depending, in part, on company and individual performance). In addition, Lilly offers a comprehensive benefit program to eligible employees, including eligibility to participate in a company-sponsored 401(k); pension; vacation benefits; eligibility for medical, dental, vision and prescription drug benefits; flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts); life insurance and death benefits; certain time off and leave of absence benefits; and well-being benefits (e.g., employee assistance program, fitness benefits, and employee clubs and activities).Lilly reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion and Lilly's compensation practices and guidelines will apply regarding the details of any promotion or transfer of Lilly employees.