Associate Director of Student Success

Associate Director of Student Success

Tracking Code735-262Job Description Muskegon Community College

Muskegon Community College is a center for lifelong learning that helps people attain their educational goals by offering programs that respond to individual, community, and global needs. MCC is an associate degree-granting institution of higher education and an applied technology leader for high-tech, hands-on training.

With nearly a 100-year history of academic excellence, MCC is a public community college accredited by the Higher Learning Commission. With robust student success support, free tutoring, 18 athletic teams, events, clubs, and activities, MCC has an annual, full-time equated student enrollment of approximately 2,300 and an unduplicated headcount of 5,100.

Most recently, Muskegon Community College outranked all other colleges in Michigan for the rate of students who received federal financial aid and then transferred to continue their education at a four-year institution. The college's transfer-out rate was the highest in Michigan, 7 percentage points above the state average, and outpaced the average transfer rate across the nation. MCC is nationally recognized for its liberal arts and occupational programs.

The College has an annual operating budget (general fund) of $44 million and employs about 210 regular full and part-time staff and many adjunct faculty and student assistants. The College also offers 56 Associate degree programs and 29 certificate programs.

The main campus is located on a 111-acre campus in Muskegon which includes the Hendrik Meijer Library & Information Technology Center, Bartels-Rode Gymnasium, Frauenthal Foundation Fine Arts Center (including the Overbrook Theater and Art Gallery), Stevenson Center for Higher Education, the Science Center, the Health and Wellness Center, and the Art & Music Center.

Muskegon Community College also operates the Sturrus Technology Center and Fab Lab in downtown Muskegon and extension centers in Ottawa and Newaygo Counties.

Living in Muskegon County
Muskegon County residents enjoy 26 miles of sugar-sand beaches along Lake Michigan's shoreline, as well as one of America's only luge tracks at the Winter Sports Complex and the regionally popular Michigan's Adventure Amusement & Water Park. An outdoor recreation hub with three state parks and swimming, fishing and boating on its many lakes and rivers, the Muskegon area offers dynamic downtown and beachfront restaurant and entertainment venues. The Muskegon Farmer's Market is the second largest in Michigan. Cruise ships dock in Muskegon, while a high-speed ferry connects the city to Milwaukee. Notable local museums range from rare art collections to an actual World War II submarine and a U.S. Navy ship used during D-Day.

BENEFITS

Muskegon Community College provides excellent benefits options for our faculty and staff. Below is an overview of our full time employee benefit options.

Choice between three health insurance plan options (includes a high deductible plan with a health savings account option).

Employer provided dental, vision, life insurance and long term disability insurance.

Employer-sponsored retirement plans including state Pension or 14% Retirement Contribution to TIAA (differs by group).

Voluntary retirement savings plan options (403b or 457 plans)

Tuition benefits at MCC for you and your eligible dependents.

Generous time off plans.

Paid holidays and holiday closure period in late December.

Onsite Fitness Center at the Main Campus & discounts to Muskegon Community College Golf Course

APPLICATION DEADLINE: Open until filled- First Review April 18, 2025

STARTING SALARY: up to $65,000 Depending on experience

General Description:

The primary responsibility of this position is to lead, develop, and deliver comprehensive student engagement opportunities, ensure implementation of veterans' benefits, programs, and services, build a sense of belonging, and ensure student support from entry to the institution through program completion.

Required Skills Qualifications: Knowledge, Skills & Abilities:

QUALIFICATIONS:

1.Bachelor's degree required in related field. Master's degree preferred.

2.Experience working with student and or volunteer organizations.

3.Demonstrated ability to relate to people of all ages, races, and socio-economic backgrounds.

4.Student Life or student engagement experience.

5.Experience in volunteer recruitment and building relationships with internal and external constituents.

6.Three years of supervisory experience preferred.

7.Excellent verbal and written communications skills with the ability to use technology effectively.

8.Ability to communicate with faculty, staff, students, and the public with tact and courtesy.

9.Flexibility and ability to adapt to a variety of work situations and personalities.

10.Demonstrated use of tact, judgment and discretion and the ability to maintain confidentiality.

11.Highly motivated and solution oriented with a high degree of integrity, ethics and dedication to the mission of the college.

12.Demonstrated ability to work as part of a successful team while accomplishing tasks and assignments without assistance, even while managing multiple tasks and projects.

13.Three years' experience in student/customer services and/or experience in an office setting preferred.

14. Willingness and/or ability to utilize proprietary computer systems such as an Enterprise Resource Planner (ERP), Colleague, Advise, and the Microsoft 365 business suite; additionally, the willingness and/or ability to utilize reporting tools from software used by the College.

15.Strong organizational, planning, and time management skills; strong analytical and decision- making skills.

16.Knowledge of Family Educational Rights and Privacy Act (FERPA).

Essential Function:

1.Hire, mentor, coach, develop, and supervise employees as assigned for the department, and assist supervisor in mentoring, training, directing, organizing, and leading other departmental staff.

2.Serve as advisor to student organizations as needed, including but not limited to Student Government Association (SGA), Phi Theta Kappa Honor Society (PTK), and the Student Veterans Organization.

3.Assist with administering student surveys, conduct focus groups, compile, report and analyze data gathered. Collaborate/partner with on- and off-campus community members to create and oversee student events focused on building a sense of belonging to retain students.

4.Develop, analyze, and deliver information regarding ongoing reporting and plans to continue improvement strategies for student and institutional success.

5.Assist supervisor in mentoring, training, directing, organizing, and leading staff.

6.Oversee Student Life and Veterans Services webpages and portal pages. To maintain engagement and compliance: maintain a web page(s), create and update online veteran certification applications, provide information and advising to veterans and dependents of veterans.

7.Manage registered student organization (RSO) process including facilitating the start-up of new student clubs and organizations, assisting club members and advisors, and holding regular training for RSO officers.

8.Assist with data collection and training for coaches to provide excellent service to the students they are assigned to serve. Fulfill grant obligations and requirements for these positions when required.

9.Continually update personal knowledge concerning college policy, programs, and daily activities by consulting with appropriate offices and reading the published material, news bulletins, and schedules.

10.Serve as a Care Team member by conducting meetings with students and completing follow-up as necessary.

11.Develop policies and procedures for the Veteran Affairs program. Audit students' records for compliance with VA regulations, ensure that certification of such students has been completed, aid the Registrar as required, and stay informed on any new programs and changes in regulations.

12.Maintain and develop liaisons with off-campus agencies and organizations including but not limited to those for veteran services, student life enrichment events, and for Care Team referrals.

13.Prepare, administer, and monitor budgets for areas supervised.

14.Work nights and weekends as needed.

15.Perform other duties as assigned.

Physical, Mental, and Environment Requirements Include:

Mental Demands:

Detailed Work

Student Contact

Deadline oriented

Problem Situations

Multiple Priorities & Demands

Emergency Situations

Confidentiality

On-call Availability

Continual Interruptions

Working Alone

Faculty Contact

Working with Others

Physical Demands:

Standing & Walking

Sitting

Reclining

Carrying

Lifting up to 10 lbs. Up to 25 lbs. Up to 50 lbs. 80 + lbs.

Pushing, Pulling, Twisting, Bending

Climb or Balance

Stoop, Kneel, Crouch, or Crawl

Squatting

Handle or Feel

Reach with Hands and Arms

Talking or hearing

Tasting/Smelling

Working Overhead

Speak in English via Phone or In Person

Close, Distance, Peripheral, and Color Vision along with Depth Perceptions
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