Associate Desktop Support

Role: Associate Desktop Support

Location: Frisco, Texas(Onsite)

Job Type: Contract

Interview process: Telephonic/ Web Ex

Job Description:

Single point of contact for end user to receive support and maintenance for computers and network system

Ensure that Incidents and Service Requests have been dealt with to the Business user s satisfaction

Ensure that response time and resolution time objectives are met as defined in the SLA

Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorized peripheral equipment.

Customize desktop hardware to meet user specifications and site standards.

Diagnose and quickly resolve a wide range of Windows applications and networking problems to help minimize downtime.

Working knowledge of SCCM, AD, Exchange 2007/2010, DHCP, DNS and remote control tools.

In depth knowledge of Desktop and laptop hardware.

Intermediate knowledge of TCP/IP, DNS and Internetworking Technology.

Thanks & Regards,

Mamatha k,

Sr.Resource Specialist,

+1

Email: mamatha /