Packback's mission is to empower every student to be fearlessly curious and find their unique voice. These few words shape everything we do at Packback from the smallest decision to the largest. Over the last decade since our company's founding, our team has seen first-hand the power of giving students intentionally designed spaces in their learning experience to be autonomous and curious. We have also seen the incredible benefits of using AI technology to shorten feedback loops and help students revise their work before they submit.
Packback is a pedagogy partner that uses technology as a "means to an end" to shorten feedback loops for students and instructors, improve writing and critical thinking skills, and cultivate student-centered, trust-based educational learning environments.
Who we are Packback team members are passionate, mission-driven lifelong learners. Many of us spent time as educators in classrooms and have experienced first hand just how draining the day to day of educating can be. We have seen the gap between the most and least prepared students grow wider every year. The pressure to close that gap has once rested directly on our shoulders, and we understand the enormous cost of addressing that gap, and also not addressing that gap.
Some of us were intrinsically motivated students, the "teacher's pets" who never want to stop learning. Some of us were the distracted or unmotivated students who wished their instructors would have adopted the pedagogy behind Packback. But all of us share a passionate commitment to our purpose.
About the Role Packback is on a mission to harness the power of AI to help educators inspire lifelong learning. As an
Associate Customer Success Manager, you'll play a key role in helping instructors across Higher Education and K12 in using the Packback platform to its fullest potential. This role is ideal for someone looking to grow a career in customer success while applying their passion for education and instructional innovation.
You'll lead impactful professional development trainings-virtually and in-person-that drive instructor satisfaction and platform usage. Over time, as you gain experience and demonstrate success, you'll have the opportunity to grow into a full Customer Success Manager role, taking on increased responsibility and ownership of customer accounts.
What You'll Do - Partner with Curriculum Consultants and Account Managers to understand the training needs of instructors at each account.
- Lead engaging, interactive virtual and in-person professional development sessions to help educators integrate Packback and AI tools into their curriculum.
- Facilitate our educator community by hosting webinars and fostering discussion around best practices for inquiry-based learning.
- Provide 1:1 and small group coaching to instructors on using Packback's full suite of tools.
- Work with the Marketing team to create case studies and gather testimonials that showcase real classroom impact.
- Gather and monitor feedback from training sessions to continuously improve the instructor experience.
- Become a product expert and stay up to date on the latest features and updates within the Packback platform.
- Support new instructor adoption through demos, referrals, and strategic outreach in collaboration with Account Managers.
- Travel (up to 30%) to lead onsite training sessions across your territory and attend company retreats.
What Success Looks Like - High instructor satisfaction scores from trainings
- Strong platform adoption and usage by instructors
- Continued professional growth and readiness to move into a Customer Success Manager role
What We're Looking For - Experience teaching or leading professional development in Higher Ed or K12
- Strong facilitation and public speaking skills
- Ability to design and deliver effective trainings tailored to adult learners
- A tech-savvy, quick learner who thrives in dynamic environments
- Excellent communication and interpersonal skills
- Highly organized and able to manage multiple priorities
- Willingness and ability to travel up to 30% of the time
- Customer success experience is a plus but not required
Bonus Points - Previous experience with ed-tech platforms or AI-driven instructional tools
- Familiarity with inquiry-based learning models or discussion-based pedagogy
Additional Information: - Sponsorship: Applicants must be authorized to work for any employer in the U.S without the need for sponsorship. Packback does not offer visa sponsorship for this role.
- Location: Must reside in Los Angeles, United States.
- Salary: $58,000-$65,000, with the potential for a 10% bonus, paid annually.
Why work at Packback?
Build a meaningful career while building the future of education as a part of a company culture that fosters the growth, safety, and creativity of its employees.
Intentional Culture Packback knows that the single most important part of any company is its people. We take building and maintaining a conscious and intentional culture of open communication, curiosity, and leadership extremely seriously. We collectively commit to make Packback a safe environment where people can focus on doing great work instead of dealing with drama.
Career Development Packback's career development paths present a unique balance between clarity and guidance around defined paths, and room for our team to create their own path. Each team has its own career development tracks with support and training, and still allow for customization of these paths to create a role where a team member's full passions and abilities are put to use.
Thoughtful Benefits- 12 weeks of paid leave for welcoming new children
- Multiple Health and Welfare Benefit Options (Medical, Dental, Vision)
- 401k plan (with employer matching)
- Flexible + Remote Work Opportunities
- Unlimited Paid Time Off (PTO)
- Employer Assistance Program (EAP)
- Calm and DoorDash subscriptions
The pay range for this role is:
58,000 - 65,000 USD per year (Remote (Los Angeles, California, US