TITLE: Associate Customer Service Rep (PSQ)
DESCRIPTION: Interacts with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
The Associate Customer Service Representative (CSR) is responsible for establishing and maintaining profitable relationships with customers on behalf of the company by taking personal and complete responsibility for each customer contact and by ensuring that all customer requirements are completely met. The CSR has primary responsibility for ensuring that customer needs are met.
As the Associate Customer Service Representative, you serve as the primary internal representative of our organization, you must convey to the customer a sense of expertise in our printing services and capabilities, and you serve an external key educator to our community and
customers. The CSR is also responsible for communicating customer requirements to the production team, in accordance with company policies and procedures.
You are a member of the Sales and Marketing Team, and together you are accountable for meeting the monthly, quarterly, and annual revenue and sales goals of the company. The sales and strategic marketing activities of your team will be designed to achieve these revenue goals. These in turn are essential in meeting all company goals:
- Guarantee satisfaction and value for our customers.
- Contribute to a work environment that fosters pride in being part of a winning team and promotes personal growth.
- Maintain personal productivity and quality standards that make possible attractive financial returns so that the company may continue to provide excellent service to our customers and ensure job security and career growth to our staff.
You and your team are responsible for supporting the company vision and mission. Because you will be in contact with current and prospective customers, and you are in a strong position to influence their satisfaction and our company prosperity, this position requires tact, sensitivity, and professionalism.
Duties: - Work cooperatively in team environment
- Greet and assist customers with selections and follow-through on their orders
- Promote the product line
- Gain knowledge of all current and new product lines
- Enter orders, follow-up on back-orders, invoice orders, and follow proper pick-up procedures
- Find resolutions for out of stock issues
- Assist with banking, accounting, and documentation requirements
- Answer phone inquiries including over the phone orders
- Process dealer and special order P/O's