Job Summary: This role is accountable for supporting the management and retention of existing clients in a specific region to ensure maximum customer retention. You will utilize basic sales and marketing techniques, industry knowledge, and company guidelines to help achieve company sales objectives and competitive positioning. This role provides an excellent opportunity to learn from senior team members while taking ownership of client accounts.
Primary Responsibilities: - Client Relationship Support: Assist in building relationships with existing clients, emphasizing client education and serving as a trusted resource to foster long-term, mutually rewarding relationships.
- Contract Renewals: Support the renewal process for customers' annual purchase contracts with IGS, working with senior team members to identify opportunities to extend contracts with customized pricing for future terms.
- Sales and Marketing Collaboration: Help manage sales activities by utilizing company marketing materials, educational resources, and local relationships to support account growth and retention efforts.
- Account Management: Support contractual obligations and communications for a book of 350-450 existing commercial accounts under the guidance of senior team members.
- Profitability: Assist in maintaining and identifying opportunities to improve the profitability of customer accounts.
Other Responsibilities: - Problem-Solving: Help troubleshoot and address issues in the book of business, escalating as needed with a focus on client retention and satisfaction.
- Market Updates: Provide customers with updated information on opportunities and pricing trends within the natural gas futures market, with support from more senior team members.
- Client Meetings: Assist in client meetings (virtual or in-person) with senior team members, with travel as necessary.
- Other Tasks: Perform other duties as assigned to support the team and grow your expertise.
Required Skills: - Basic ability to interpret and analyze information related to sales techniques.
- Self-motivated with a client-focused mindset and an eagerness to learn and grow.
- Proficiency in Microsoft Excel, with the ability to learn advanced functions as needed.
- Strong communication skills to engage with internal and external stakeholders.
Desired Skills: - Willingness to take initiative, make decisions, and solve problems in a fast-paced environment.
- Strong organizational and time-management skills to balance multiple tasks.
- Adaptability to handle increased responsibility and autonomy as the role evolves.
Minimum Education and Experience: - Bachelor's degree in business, sales, finance, or a related field preferred.
- Prior internship or work experience in sales, account management, or client service is a plus, but not required.
Work Authorization: Applicants must be authorized to work in the US on a full-time basis. Unfortunately, a current or future need for sponsorship is not supported or available for this position.
Salary Range: $40,000.00 - $65,000.00
This range reflects base pay only. Incentive earnings, like commissions or bonuses, are not included.
This role is also eligible for an uncapped sales commission.
How We Support Your Wellbeing: Our employees are our most valuable asset. That's why at IGS, we are committed to offering a holistic benefit program that allows employees to stay healthy, feel secure, and maintain flexibility in their wellbeing journey.
- Healthcare Essentials: Comprehensive coverage including medical (plus free telehealth), dental, vision, and employer health savings account contributions.
- Mental Wellbeing: Robust support through Headspace and free mental healthcare visits for you and your dependents.
- Family Planning Support: Extensive assistance with Maven, paid family and caregiver leave, and fertility, adoption, and surrogacy services.
- Financial Readiness: Strong financial foundation with a 401(k) plan, company match, and access to financial wellbeing tools.
- Work-Life Balance: paid time off, tuition reimbursement, paid leaves, employee hardship fund, and a wide range of additional perks.
Equal Opportunity Employment: It is the policy of IGS Energy to ensure equal employment opportunity in accordance with all applicable federal and state regulations and guidelines. Employment discrimination against employees and applicants due to race, color, religion, sex (including sexual harassment), national origin, disability, age, sexual orientation, gender identity, military status, and veteran status or other legally protected class under applicable law is prohibited.