Company Description
Independent creative strategy, branding, and experience design marketing agency founded in 1986, Hyperquake operates in Cincinnati, Salt Lake City, and Brooklyn. Specializing in strategic innovation, branded experiences, and scaling organizations for growth, Hyperquake collaborates with startups to global enterprises to build ambitious brands and experiences.
Role Description
This is a full-time hybrid role for an Associate Client Director at Hyperquake in Cincinnati OH with some flexibility for remote work. The Associate Client Director will be responsible for business relationship management, account management, consulting, team management, and sales tasks to drive successful client outcomes and growth.
Responsibilities
- Leads and grows long-term relationship-based clients.
- Formulates relationships with key stakeholders and or decision makers
- Drives the planning and business development process with key clients
- Oversees fiscal well-being of these engagements
- Looks for opportunities to improve Client relationships and grow accounts through strategic account planning and strong sell-in opportunities
- Proactively identifies customer issues and implements "Corrective-Plan-Of-Action"
- Acts as primary client resources on highly critical or complex projects, as assigned by VP of Client Leadership
- Acts as primary client team resource for new project exploration, researching opportunities, developing RFPs, SOWs, etc
- Assigns client team resources (client managers/project managers) to new work as required
- Proactively reaches out to personal contacts with business-building potential
- Attains the desired performance results of the Agency with clients
- Assisting with Hiring and training of assigned direct reports. Professionally develops them.
- Holds Client Management Team responsible for definable and measureable results on an on-going basis; includes holding direct reports accountable for meeting external and internal client deliverables
- Assigns projects to specific Client Manager(s)
Qualifications
- Business Relationship Management, Account Management, and Consulting skills
- Team Management and Sales skills
- Experience in client-facing roles and providing strategic guidance
- Demonstrated ability to lead and collaborate with cross-functional teams
- Strong communication and presentation skills
- 7 + Experience in marketing or branding industry is a plus
- Bachelor's degree in Business, Marketing, Communications, or related field