We are seeking an Associate Business Analyst to join our team. This position assists our Group Support team, and acts as a liaison between Group Administration and Group Support when issues arise. The Associate Business Analyst researches, triages and finds answers to complex client and internal questions. The ideal candidate will be a professional, organized individual with a team approach and problem-solving mindset.
At Delta Dental of Washington our vision is that all people can enjoy good oral and overall health, with no one left behind. We succeed because of a shared commitment to a set of values that guide everything we do - for our customers, for our communities, and for each other. We are Accountable. We lean in with Courage. We stay Curious. We are Inclusive. We act with Integrity.
We offer a highly competitive medical, dental and vision plans as well offering a generous 401k match and all employees start accruing vacation and sick time from their very first day. We empower employee development through our tuition reimbursement plan, professional development plans, and employee-led communities.
The pay range for this position in Western Washington varies between $52,140.00 - $72,930.00, and for Eastern Washington varies between $49,686.00 - $69,497.00. Washington Dental Service and its affiliates, including Arcora Foundation, Delta Dental of Washington, and TriForza intends to offer the selected candidate a base pay within this range, dependent on job-related, non-discriminatory factors such as experience. Base pay will also be adjusted based on the candidate's geographic location.
Essential Responsibilities include the following: The list of responsibilities listed is not intended to be comprehensive. Washington Dental Service and its affiliates, including Arcora Foundation, Delta Dental of Washington, and TriForza reserve the right to change the responsibilities at any time with or without notice.
- Research and provide accurate and timely responses to internal and external inquiries regarding eligibility from clients, client representatives, brokers, subscribers, dental offices, Finance, Marketing, I.T., and Operations.
- Provide support to the Group Administration/Group Support teams and backfill on an as needed basis.
- Drive continuous improvement by assisting in identifying problem areas and recommending solutions.
- Manage and prioritize the Group Support inbox and assign work as appropriate to skill level of team, responding in a timely manner with acknowledgment and updates.
- Drive continuous improvement by assisting in identifying problem areas and recommending solutions.
- Serve as the first point of contact for issues to be prioritized prior to going to Group Support (from Operations, Sales etc).
- Assist with user acceptance testing as part of the testing process.
- Work with Business Analysts to acquire knowledge of DDWA systems, technology, business processes, and the company's strategic goals.
- Contribute to design sprints and conceptualization, supporting ideas brought forward by the team.
- Analyze data to identify alternate methods, procedures and improvements in processing practices.
Experience, skills, and education do you need to have to succeed in the position: The requirements listed below are representative of the knowledge, skill, and/or ability required to successfully perform the essential functions of the position.
- Strong verbal and written communications skills, including professional, client-appropriate correspondence.
- 1-3 years of analysis and project experience working with both external and internal resources.
- Confirmed understanding of 834/eligibility files.
- Proficient in Excel, Microsoft Word, Microsoft Outlook, and project management software.
- Strong decision-making skills to escalate issues to the appropriate stakeholders.
- Strong attention to detail and the ability to prioritize and manage multiple tasks independently.
- Proactive problem-solver with a growth mindset, eager to learn and apply new systems, tools, and technologies.
- At least one year insurance eligibility or billing/accounts receivable experience is required.
- Familiarity with Dental on Demand (DoD) is preferred.
Washington Dental Service and its affiliates, including Arcora Foundation, Delta Dental of Washington, and TriForza are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
We are committed to the highest standards of information security and HIPAA compliance, ensuring the confidentiality, integrity, and protection of all data. All staff are expected to support this commitment by following relevant policies.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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