Assistant Ticket Office Manager

Posting Details

Classification Information

Position/Classification Title
Support Services Supervisor

Classification Type
SHRA

Position required to work during periods of adverse weather or other emergencies:
N - Not Mandatory

Minimum Experience/Education

High school diploma or equivalency and two years of supervisory experience in the area of assignment; or an equivalent combination of training and experience.

Preferred Years Experience, Skills, Training, Education

Bachelors Degree in Business Administration or related field.
A minimum of 5 years computerized ticket office experience with at least 2 years in a management capacity or any equivalent combination of education and experience.

Required License or Certification

Position Overview

Primary Purpose of Position

The Assistant Ticket Office Manager will assist the Ticket Office Manager with the supervision and management of the ticket office. To include staffing, cash control, event management and third-party/vendor relations for the campus. The assistant is responsible for managing the ticket office in the absence of the Ticket Office Manager.

In the absence of Ticket Office Manager, the Assistant Office Manager will perform:

• Responsible for the opening and closing of the Ticket Office
• Responsible for daily deposits from the previous day's business being done and dropped to the cashier's office each day
• Responsible for planning operation for all events and hiring appropriate number of staff for each event
• Responsible for administering and managing event staff contract to ensure vendor is complying per contractual agreement
• Responsible for adjusting operational needs and modify or change work schedules to ensure effective performance of all duties and delivery of services based on changing requirements
• Responsible for the hiring of event staff for events and responsible for coordinating and managing the contracted event staff, if applicable, for each event, working closely with the company lead to secure staff for events

Primary Function of Organizational Unit

The University Ticket Office is the central outlet for information about the ticketing of athlectic events, Student Government Association, arts and cultural events on the campus of North Carolina A&T State University.

Work Hours
Work schedule will vary Monday-Friday, Available peak periods, evening, and weekends

Is this position eligible for a remote or hybrid work arrangement, consistent with university and state policies.
On-site (Employees are primarily in the office and/or have a critical job requirement that requires dedicated office space on-site)

Key Responsibilities and Related Competencies

Required Competency
Customer Service

Duties

1. Ensure exceptional customer service to all fans through in-and-out bound calls, sales window and game day.
2. Act as chief liaison for customer service inquiries and escalated customer issues.
3. Assist with the day-to-day operations of ticket sales

Required Competency
Program Knowledge/Records Administration

Duties

1. Prepare daily records of business transactions, including but not limited to daily sales, accounts receivable, event reports, and the recording and deposit of daily receipts and ensure delivery to treasurer's office by designated time.
2. Responsible for reconciling event with five (5) business days at the conclusion of event.
3. Verify daily cash reports, balance ticket sales at close of all shifts, and report all findings to manager.
4. Responsible for the preparation and dissemination of all monthly reports with the approval of Ticket Office Manager.
5. Build and maintain events on ticketing system as assigned.

Required Competency
Communication - Verbal/Written

Duties

1. Must be able to exercise discretion and independent judgment in solving problems quickly and to the satisfaction of the customer.
2. Communicate to management concerns or problems.
3. Ability to interact with departments on all levels in a professional manner.
4. Responsible for working with manager to create messaging to students, fans, and the community.
5. Help to promote all events by ensuring staff is knowledgeable about all information as it pertains to individual events.

Required Competency
Managing Work and Performance

Duties

1. Interview and hire event staff as approved by the Ticket Office Manager.
2. Responsible for the training and management of event staff on customer service techniques, enforcing operational policies and procedures as noted in the operational manual and evaluating work performance.
3. Responsible for work schedules and assignments of event staff with the approval of the Ticket Office Manager.
4. Plan and execute event staff meeting as needed.

Position Information

Working Title
Assistant Ticket Office Manager

Competency Level
Journey

Position Number
006718

Recruitment Range
$45,614 - $50,000

FLSA
Non-Exempt

Appointment Type
Permanent - Full-time

FTE
40 hours/week, 12 months

If Time Limited, Appointment Length

Organizational Division
Campus Enterprises

Organizational Location
VC for Business & Finance

Organizational Unit
Ticket Office

Posting Detail Information

Posting Number
SHRA2902

Open Date
05/01/2025

Close Date
05/09/2025

Special Instructions to Applicant

You must complete and submit an electronic application for employment to be considered. Resumes will not be accepted in lieu of completing an electronic application. Applicants seeking Veteran's Preference must attach a DD 214 form. Certificate of Release or Discharge from Active Duty with your application during the process of applying to the job posting. Final candidates are subject to criminal and sex offender background checks. North Carolina A&T State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. North Carolina A&T State University is an Equal Opportunity and Affirmative Action Employer. No one who applies or seeks employment will be denied admission to or employment at North Carolina A&T State University on the basis of race, religion, color, national origin, sex, age, disabling condition, veteran status, political affiliation, genetic information or sexual orientation and sexual identity.

Employee Benefits available to NC A & T permanent employees include the following and more:

• Accrued Vacation and Sick Leave for Eligible Employees
• Community Service Leave
• Aetna - State Health Benefits of North Carolina
• NCFlex - Vision, Dental, Flexible Spending Account, Life Insurance and more
• 12 Paid Holidays
• Teachers and State Employees Retirement System (TSERS)
• Optional Supplemental Plans - 401k, 403b, 457b and 457
• Employee Assistance Program (EAP)
• Campus Recreation Center Discount
• University Bookstore Discount

This position may be eligible for a remote or hybrid work arrangement, consistent with university and state policies. N.C. A&T employees are generally required to reside in North Carolina, within a 2-hour commuting distance of their assigned duty station.

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