JD Sports - 1108 Weston Super Mare, 10/11 The Sovereign Centre, Weston Super Mare, North Somerset, United Kingdom Req
10 May 2025
Established in 1981 with a single store in the Northwest of England, the JD Group is a leading omni-channel retailer of Sports Fashion, Outdoors, and Gyms with colleagues working across various retail fascias in many markets worldwide.
JD Sports Fashion Plc was listed on the London Stock Exchange in 1996, has been a FTSE100 company since 2019, and continues to grow both in the UK and internationally.
Our goal is to be the leading global omnichannel retailer in the sports and outdoor industry. To contribute to this vision, you should be committed to our strategic goals of being people-led, innovative, and customer-focused, while delivering operational excellence and identifying new growth opportunities.
Role overview:
We are seeking a skilled Assistant Manager with strong leadership and communication skills to guide their team towards achieving sales and KPI targets while providing excellent customer service.
Responsibilities:
- Support the Store Manager in managing all store operations to meet or exceed sales and KPI targets, including setting sales goals and tracking performance.
- Create a positive team culture through recruiting, training, and developing staff, fostering a motivated and high-performing team.
- Analyze sales data and financial reports to make informed decisions, identifying operational and commercial opportunities.
- Act as the point of contact in the Store Manager's absence.
- Provide excellent customer service, addressing inquiries and resolving complaints professionally.
- Assist in managing daily operations, including opening and closing procedures.
- Support cash management tasks such as transactions and till reconciliation.
- Participate in hiring, onboarding, and training new employees.
- Provide feedback and coaching to improve colleague performance.
- Assist in maintaining staff schedules for optimal coverage and productivity.
Role objectives and KPIs:
- Contribute to achieving or exceeding the store's monthly sales targets.
- Drive KPIs such as Units, Conversion, ATV, UPT.
- Achieve upselling and cross-selling targets.
- Maintain a high Net Promoter Score.
- Ensure stock accuracy during audits.
- Ensure all new colleagues complete mandatory training.
- Maintain employee satisfaction and engagement scores.
- Help manage operational costs within the budget.
Skills and Experience:
- Previous supervisory or management experience in a fast-paced retail or customer-facing environment.
- Passion for retail and awareness of latest trends and competitors.
- Experience coaching and developing staff.
- Proven track record of achieving sales and KPI targets.
- Ability to analyze KPI data for commercial decision-making.
- Attention to detail and commercial awareness; experience in visual merchandising is a plus.
- Ability to promote JD Group values to stakeholders.
Employee Benefits:
We value our employees' hard work and offer benefits such as:
- Quarterly bonus schemes
- 30% discount on a wide range of products in-store and online
- Exclusive discounts through our benefits platform
- Access to health and well-being services, including digital health services and cash plans
- Internal development courses and apprenticeships
- Discounted gym memberships at JD Gyms
- Life assurance
- Colleague networks and volunteer opportunities