Assistant Store Manager

Responsibilities

1. Customer Engagement:

• Greet customers warmly and ascertain their needs and preferences.
• Provide knowledgeable and personalized product recommendations.
• Assist customers with product selections and provide information on features and benefits.
• Ensure a positive and memorable shopping experience for all customers.

2. Sales Performance:

• Achieve individual sales targets and contribute to store goals.
• Upsell and cross-sell products to maximize sales opportunities.
• Stay informed about new products, promotions, and sales events.
• Use effective sales techniques to drive revenue and customer loyalty.

3. Product Knowledge:

• Maintain a deep understanding of the store's product offerings.
• Stay updated on industry trends and competitor products.
• Provide detailed and accurate product information to customers.
• Attend training sessions to enhance product knowledge and sales skills.

4. Store Presentation:

• Ensure the sales floor is clean, organized, and visually appealing.
• Assist with merchandising and stocking shelves.
• Monitor inventory levels and report low stock or out-of-stock items.
• Maintain accurate pricing and signage on all products.

5. Customer Service:

• Handle customer inquiries, complaints, and returns professionally and efficiently.
• Resolve customer issues and provide appropriate solutions.
• Build and maintain long-term customer relationships.
• Follow up with customers to ensure satisfaction and repeat business.

6. Operational Support:

• Assist with store opening and closing procedures.
• Process sales transactions accurately and efficiently.
• Support promotional activities and in-store events.
• Collaborate with team members to achieve overall store success.

Requirements

• Strong organizational skills with attention to detail
• Previous experience in sales, particularly in appliance, jewelry, or technical sales, is advantageous
• Ability to communicate effectively with customers and team members
• Multilingual abilities are a plus
• Proficiency in conducting product demos
• Familiarity with technology sales is beneficial
• Capability to handle cash transactions securely