What you'll be doing:
- Working with the Store Manager, sharing responsibility for the daily operations of the store.
- Leading by example and co-managing a small team of 4-6 staff members.
- Motivating your team to deliver excellent customer experiences and achieve sales targets.
- Building rapport with customers by offering honest advice, exceeding expectations, and reassuring them amidst a wide range of choices.
- Working up to 45 hours per week, with additional time paid or taken as time off in lieu.
What you'll need - skills and experience:
- Proven experience in retail customer service or sales environments.
- Supervisory or junior management experience, preferably in retail or field sales within a hard goods environment.
- Practical knowledge of some or all of our product range.
- Ability to sell products effectively.
- Experience in delivering excellent customer service.
- Track record of achieving sales targets.
- Confident, enthusiastic team player.
- Skills including accuracy, numeracy, and basic computer literacy.
- Self-motivated with a positive attitude.
- Desire to succeed both individually and as part of a team.
What you'll get in return for your commitment:
- Staff discounts
- Healthcare Cash plans
- A company pension scheme
- Life Cover
- Access to the Retail Trust's well-being platform with a 24-hour helpline
- Discounts on high street and online brands, including restaurants, holidays, and shopping
- Role-specific training and development
- Promotion opportunities within the company
- Paid breaks
- Free tea and coffee