Description Grigg's ACE Hardware in Pasco is looking for an Assistant Manager to join our team in our Soft Lines Department. The right person can solve problems for our customers and associates. They are responsible for daily store operations, in-store merchandising, and administrative functions within the department and store. This key role leads and trains staff to provide exceptional customer service and works hand in hand with the Store Manager and the Management team to manage sales, expenses, and profits.
Duties include, but are not limited to: - Meet and exceed sales goals, maximize profit, and minimize costs
- Collaborating with Management and Supervisors on setting and achieving team-specific goals
- Ensure inventory and promotions are accurate and merchandised to the company's standards
- Communicate clearly with associates about the goals and tasks for the day
- Assist with recruitment, training, and development
- Ensure all customers are receiving customer service consistent with our Ace helpful brand
- Interact with customers and resolve complaints or grievances
- Handle opening and closing procedures of the department and store
- Create department schedules within the labor budget based on business needs
- Coach, guide, and train associates on front-end and back-end procedures
- Ensure company and store policies are upheld
- Support inventory control and enforcement of loss prevention policies
- Maintain department appearance and presentation
- Communicate with coworkers and delegate as needed
- Provide support for other departments
- Report any inventory or pricing discrepancies or issues to management
- Engage with customers, asking questions to determine their needs
- Help customers with special orders, enter customer information for follow-up, and follow through on sales
Requirements- 3 or more years of progressive retail management experience.
- Proficient in the use of computers, including Microsoft Office products (Word, Excel), Point of Sales software, and Inventory Systems.
- Strong customer service focus with proficient written and verbal skills. Bilingual in Spanish is a plus, but not a requirement.
- Strong leadership, interpersonal communication, and follow-through skills.
- Ability to organize and prioritize multiple tasks in a fast-paced environment.
- The ability to lift 50 pounds or more, and the ability to stand and walk for long periods.
- And a willingness to roll up sleeves and get the job at hand done.
Salary: $24.00 - $25.50/hr. DOQ
Schedule: 40 hours per week. Workdays will be varied and include days, nights, weekends, and holidays.
Benefits Include: Medical, Dental, Vision, Shopping discount, and MORE.
All information will be reviewed, and qualified applicants will be contacted for interviews until the position has been filled.