Summary: As an Assistant Manager at Auntie Annes Cinnabon, you will support the Store Manager in overseeing daily operations, ensuring exceptional customer service, and maintaining high-quality standards. You will play a key role in training employees, managing inventory, and ensuring smooth shift transitions while helping to drive store performance and profitability.
Key Responsibilities: Leadership & Team Support: - Assist in recruiting, training, and developing team members.
- Provide coaching and feedback to employees to enhance performance and teamwork.
- Lead by example in delivering excellent customer service and maintaining a positive work environment.
Operations & Store Management: - Help oversee daily store operations, including opening and closing procedures.
- Ensure compliance with food safety, sanitation, and health regulations.
- Assist in inventory management, ordering supplies, and reducing waste.
- Monitor and maintain store cleanliness and organization.
Customer Service Excellence: - Address customer concerns and resolve issues to ensure satisfaction.
- Uphold brand image by ensuring consistent product quality and service.
- Assist in implementing promotional and marketing initiatives to drive sales.
Financial & Administrative Duties: - Support the Store Manager in tracking sales, labor costs, and store performance.
- Assist with cash handling, register reconciliation, and financial reporting.
- Help maintain accurate records of inventory, employee schedules, and operational logs.
Qualifications: - Previous experience in food service, retail, or a leadership role preferred.
- Serve Safe Certification - Food Handler a plus
- Strong problem-solving, organizational, and multitasking abilities.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Proficiency in basic financial and inventory management tools.
- Availability to work flexible hours, including weekends and holidays.
Perks and Benefits: - Competitive hourly wage based on experience.
- Opportunities for career growth and advancement.
- Employee discounts on Auntie Annes Cinnabon products.
- Leadership development and training programs.
- Flexible scheduling options.