Assistant Store Manager I

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last-for you to be yourself in.

Coach is part of the Tapestry portfolio - a global house of brands committed to stretching what's possible.

A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity

The Assistant Store Manager at Coach demonstrates a high level of business acumen; delivering sales results through employee development and mentorship. Embodies a strategic mindset to deliver operational efficiencies. Ensures Coach's standards andcompetencies are top of mind. They serve as a true utilitarianplayer; possessing the ability to adapt to all roles within the store'senvironment.

Sample of tasks required of role:

SALES

• Understands organizational objectives and makes decisions inpartnership with the Store Manager that align with Companypriorities and values

• Develop sales strategies, initiatives and growth across allcategories; communicates goals to the team, tracks store'sperformance at all times and achieves sales

• Productivity Management: holds the management teamaccountable for personal productivity and managementcontribution

• Develops clienteling strategy; implements and monitors over time, to achieve business goals and objectives in partnershipwith the Store Manager

• Understands changes in market with potential impact onbusiness performance and supports the execution of salesstrategies/tactics

• Brings best self to work through Coach's Guide to Style; ensuresall associates follow expectations

• Acts as brand ambassador in the market/mall to driveloyalty and business (i.e. charity events, localassociations, mall initiatives)

• Resolves customer issues in a timely manner while beingsolution-oriented and forward thinking; partners with the Store Manager and/or District Manager as needed

• Develop team to build long-term relationships with customers todrive business

• Takes initiative; has a high level of ownership and accountabilityfor results of self and others

• Works directly with the Store/District Manager to protect anddrive the needs of the business

• Ensures all daily tasks are completed without negativelyimpacting service of Coach standards

• Approaches challenges in direct and timely manner and takesaction to course correct in the moment, when appropriate

• Builds trusting relationships with peers and team; acts asadvocate for the Brand

• Welcomes feedback and adapts behaviors; creating short andlong-term goals to achieve personal metrics and store performance

• Delegates and empowers others

• Creates enthusiasm and positivity for a shared vision and mission

• Recognizes and values individual performance

OPERATIONS:

• Evaluates performance of all team members and providesconsistent and timely feedback; creates and modifies actionplans for the continuous development in partnership withthe Store Manager

• Resolves performance problems using appropriatecommunication, coaching and counseling techniques

• Adheres to all retail policies and procedures including POS andOperations

• Leverages / understands Coach's tools and technology to supportService and Operations of store

• Recruits, interviews on-boards and works closely with Store Manager on strategies to maintain top-talent; while creating a talent bench

• Manages daily operational tasks according to Coach standardsincluding selling and service expectations, operations,payroll, human resources and loss prevention

• Demonstrates strong business acumen; strategically forecasts inpartnership with Store Manager, plans and budgets to theneeds of the business (i.e. payroll, staffing, scheduling,merchandising)

• Interacts and communicates with Lead Supervisor and StoreManager

• Maintains interior and exterior upkeep of building withpartnership from the corporate office; communicating needs to ensure esthetic and safety requirements aremet

• Adheres to all retail policies and procedures including POS andOperations

• Leverages and understands Coach's tools and technology tosupport Service and Operations of store Competencies required:

• Drive for Results: Can be counted on to exceed goalssuccessfully. Is consistently one of the top performers.Very bottom line oriented. Steadfastly pushes self andothers for results.

• Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers. Gets firsthandcustomer information and uses it for improvements in productsand services. Acts with customers in mind. Establishes and maintains effective relationships with customers and gains their trust and respect.

• Creativity: Comes up with a lot of new and unique ideas.Easily makes connections among previously unrelatednotions. Tends to be seen as original and value-added inbrainstorming settings.

• Interpersonal Savvy: Relates well to all kind of people up down and sideways. Inside and outside the organization. Buildsrapport. Builds constructive and effective relationships. Usesdiplomacy and tact. Can diffuse even high-tension situationscomfortably.

• Learning on The Fly: Learns quickly when facing newproblems. A relentless and versatile learner. Open to change. Analyzes both successes and failures for cues to improve, experiments and will try anything to find solutions. Enjoys the challenge of unfamiliar tasks. Quickly grasps the essence and underlying structure of anything.

• Perseverance: Pursues everything with energy, drive and aneed to finish. Seldom gives up on anything beforefinishing, especially in the face of resistance or setbacks.

• Dealing with Ambiguity: Can effectively cope with change. Canshift gears comfortably. Can decide to act without having the total picture. Does not get upset when things are up in the air. Doesn't have to finish things before moving on. Cancomfortably handle risk and uncertainty.

• Strategic Agility: Sees ahead clearly; can anticipate futureconsequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods;can create competitive and breakthrough strategies and plans.

• Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in his/her team;shares wins and successes; fosters open dialogue; lets peoplefinish and be responsible for their work; defines success interms of the whole team; creates a feeling of belonging inthe team.

• Managerial Courage: Doesn't hold back anything that needs to be said; provides current, direct, complete, and "actionable"positive and corrective feedback to others; lets people knowwhere they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.

Additional Requirements:

Experience: 1 to 3 years of previous management experience in aluxury retail service environment preferable. Possess currentknowledge of fashion trends and competition in the marketplace.

Education: High school diploma or equivalent; college degreepreferred.

Technical: Proficient with MS Office (Microsoft Word, Excel,PowerPoint and Outlook). Experience using retail systems (i.e. labormanagement, inventory systems, sales reporting, etc.)

Physical: Ability to execute at a fast pace. Ability to communicateeffectively with customers and team. Ability to maneuver the sales floor, sales shelves, and stock room; climbing, bending, and kneeling are required. Ability to frequently lift and carry up to 25 pounds and, at times, lift and carry product/cartons up to 50 pounds to process product shipment/transfers

Schedule: Ability to meet Coach Scheduling & Availability Expectations, including ability to work a flexible schedule, includingnights, weekends, and holidays high retail traffic and sales days(including but not limited to the day after Thanksgiving, Memorial Day, Christmas Eve, Mother's Day, etc.).

Note: This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of allperformance requirements.

Our Competencies for All Employees
•   Courage : Doesn't hold back anything that needs to be said; provides current, direct, complete, and "actionable" positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
•   Creativity : Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
•   Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
•   Dealing with Ambiguity : Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty click apply for full job details