Position Summary
The Assistant Store Manager is responsible for partnering with the Store Manager to drive the overall performance of the store. This includes achieving sales targets and KPI's, creating a unique and engaging customer experience, talent development, and maintaining store operations and merchandising standards.
Essential Functions
Customer Experience
- Acts as a brand ambassador, creating a store atmosphere that promotes the company culture and brand loyalty.
- Assists in training to ensure associates have an in-depth understanding of product knowledge, pricing, and promotions.
- Strives to consistently exceed customer service expectations, always putting the customer first, and quickly resolves all customer concerns.
- Partners with Shop Manager to build and maintain local network of stylists and salons to drive brand awareness, customer acquisition and retention.
Leadership/Development
- Coach, train, and motivate team to achieve performance goals and uphold brand standards.
- Creates a positive work environment, demonstrating passion and commitment to the brand, team, and our customers.
- Leads by example and provides consistent, actionable feedback to develop and ensure the success of the team.
- Communicates effectively and is solution driven to drive results and accountability.
Operations
- Ensures adherence to all company policies and procedures to maintain a safe work environment.
- Assists with inventory management to ensure inventory accuracy, timely and accurate receipt of product, and reduce shrink/loss.
- Analyzes data to drive sales and profitability and manage payroll.
Education & Experience Requirements
- Minimum of 2 years retail store management experience
- 3-5 years retail sales experience
- Experience in beauty/hair is a plus
- High School diploma/equivalent is required
- Available to work weekends and holidays
Knowledge & Skill Requirements
- Strong organizational and communication skills
- Ability to work in collaborative environment and build cross functional relationships
- Be decisive and solution oriented
- Demonstrates flexibility and agility in fast paced environment
- Strong business acumen and knowledge of KPIs