Assistant Service Delivery Manager

Worcester, Worcestershire

Salary Details: £31000.00 a year

HAYS
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Assistant Service Delivery Manager, 12 month FTC, Worcester based with home working, £31,000.

Your new company
You will be joining an established, global organisation who operate across a variety of sectors and hold an accolade for their contributions to the sector as well as their high regard in the ranking of places to work. This position is a fixed-term contract for 18 months covering maternity leave, with a view to starting immediately and working Monday to Friday remotely, with travel to Worcester once a month.

Your new role
This is an excellent opportunity to work with the SLT with varied duties. Your main responsibilities will be co-ordinating 'office management' activities across the Centre of Excellence (COE), supporting projects, managing company information on various portals used for bidding activities, managing content on the company intranet for COE / Finance related policies and procedures. Key duties are:

  • Support the COE Director, liaising and co-ordinating various activities.
  • Be responsible for the production and distribution of various reports.
  • Assist the Business Finance Director responsible with the organisation & preparation for the Finance Training Day
  • Management of various pre-qualification portals, including Achilles and Construction Line and all business opportunities relating to them.
  • Cash allocation activities including credit card payments.
  • Design, develop and maintain several SharePoint sites to a high standard.
  • Manage all administration for Finance students undertaking CIMA, ACCA & AAT. This will include training agreements, booking forms and student tracking information.
  • Manage all invoice coding and checking relating to Finance training.
  • Ad hoc communications (internal and external).
  • Management of various functional mailboxes.
  • What you'll need to succeed
    You will need to be highly organised, efficient, influential and confident to handle a variety of tasks whilst working without line management supervision. This role will suit someone with experience as a PA/EA/Office Manager/Senior Administrator with strong experience and the gravitas to manage a busy, complex and challenging role. As the role is remote working, with travelling to Worcester once a month, you will need to be confident working from home and able to manage your time well.
    Essential criteria for this role:
  • Microsoft Excel - advanced level, in order to manipulate data for reporting purposes.
  • Microsoft Outlook - intermediate level to organise, respond to and archive incoming and outgoing messages.
  • Good working knowledge of Microsoft Word in order to produce reports.
  • Additionally, you will need:
  • Able to work effectively without line manager supervision.
  • Excellent verbal and written communication skills; able to communicate with all levels of management.
  • Time management of self and others; determination of daily priorities in order to ensure all deadlines are met.
  • Ability to motivate yourself and others to maximise productivity.
  • Ability to identify and drive process improvements.
  • Must be influential and persuasive.
  • Excellent organisational skills are required.
  • Exact attention to detail is key.
  • Must be Methodical.
  • A positive outlook and attitude are vital to the role.
  • Ideally, you will have an NVQ, preferably in Business Administration or similar.

    What you need to do now
    If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
    If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
    Date Posted: 30 May 2025
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