Assistant Service Advisor / Service BDC Representative (Plymouth)

We're Hiring: Assistant Service Advisor / Service BDC Representative

About Us: Nucar Ford of Plymouth is a leader in the automotive industry, dedicated to providing exceptional customer service and top-quality vehicle maintenance. We're seeking a dynamic and customer-focused Assistant Service Advisor / Service BDC Representative to join our growing team. If you thrive in a fast-paced environment, enjoy helping people, and have a passion for cars, this is the opportunity for you.

Key Responsibilities:

As an Assistant Service Advisor:

• Greet customers and assist with service needs, appointments, and vehicle concerns. Starting with internal and training to be customer facing.
• Clearly explain maintenance and repair recommendations.
• Provide accurate estimates and timelines for service work.
• Maintain strong communication with the service team to ensure timely vehicle delivery.
• Follow up with customers post-service to ensure satisfaction.

As a Service BDC Representative:

• Handle inbound/outbound calls and emails to schedule service appointments.
• Confirm appointments and perform follow-up calls on missed/declined services.
• Provide exceptional customer service to build lasting relationships.
• Maintain accurate customer records in the CRM system.
• Collaborate with the service team to optimize scheduling and workflow.

Qualifications:

• Previous experience in automotive service, customer service, or BDC preferred. But not required.
• Strong communication and interpersonal skills.
• Highly organized with the ability to multitask.

What We Offer:

• Comprehensive benefits (medical, dental, vision, 401k).
• Paid time off and holidays.
• Ongoing training and career development opportunities.
• A supportive and team-oriented work environment.

On job training will be provided as we help you learn the industry and grow into a Service Advisor role.