Under the direction of the Real Estate Manager, the Assistant Real Estate Manager is responsible for ensuring excellent customer service in the daily management of the community, coordinating of all aspects of property operations, and working in the capacity of the Business Manager in his or her absence. The Assistant Real Estate Manager role has a strong emphasis on managing administrative aspects of the community while working to establish a quality living environment for residents.
Financial/Administrative
- Maximize cash flow at the property by minimizing delinquencies, ensuring timely rent collection, monitoring banking activities and daily deposits, and contacting residents to collect overdue rent
- Ensure all Real Page data is correct by monitoring input and report functions, accuracy and timely preparation of leasing activities, A/R cash receipts, A/P Invoices, statements of disposition, monthly closing procedures, and late fees
- Assistant RE Manager in meeting targeted revenue goals by exceeding occupancy budgets, creating market incentives, improving resident retention, and monitoring property's financial performance
- Maintain and organize all resident files
- Responsible for maintaining accurate payroll reporting including bonus preparation
Marketing:
- Support the leasing team by leasing apartments, responding to telephone inquiries, qualifying applicants, show apartments, ensuring all move-in paperwork is accurately prepared
- Manage renewals and active leases, tracking expirations, preparing expiration letters and drafting renewal leases
- Maintain on-going, in-depth knowledge of associated market to give a competitive edge, perform monthly market studies and physically shop competition bi-monthly
- Assist in monitoring compliance with Fair Housing regulations, Tax Compliance regulations, and other laws as they relate to property specific guidelines in occupancy standards
- Review and analyze weekly traffic reports and numbers, assist with weekly marketing meetings
- Maintain passing e-shop, phone shop, and physical shop scores of 85% or higher.
Customer Service:
- Assist in planning and preparation of resident events
- Complete a daily inspection of the property and market-ready units
- Assist with the monitoring and directing of service operations to ensure service requests are completed within 24 hours and curb appeal standards are met
- Provide excellent customer service and display courteous and professional attitude toward all customers
- Maintain availability or coverage for emergencies, on-call duties, resident functions, and weekends
- Advise Business Manager of conditions of the community affecting the resident's safety, dissatisfaction, and to preserve the asset
- Available for emergencies, on-call duties, resident functions, community affiliated functions and weekends
Personnel Development:
- Assist RE Manager in recruiting and selecting team members, understanding, and adhering to the hiring policies and procedures
- Assist RE Manager in evaluating and supervising team members
- Perform other duties as required
Requirements:
- High school diploma or equivalent, college degree highly preferred
- One-year property management experience or 4-year degree in a related field
- Proficient computer skills including the Microsoft Office Suite, Real Page experience preferred
- In Pennsylvania or New Jersey, must obtain a real estate license within 180 days of hire
- Working knowledge of applicable Landlord Tenant Laws, Fair Housing mandates and other legal issues affecting property management
- Excellent English communications skills, both verbal and written
- Must be able to walk apartments and grounds, including steps and climbing stairs
- Occasionally requires lifting 20 pounds or less
- Valid driver's license
FSLA Status: Exempt