Recently, EQ Office ("EQ"), ShopCore Properties ("ShopCore"), and Retail Opportunity Investments Corp. (ROIC) combined to create a best-in-class, diversified real estate operating platform focused on office and retail assets. As a Blackstone operating company, the organization supports a team of over 250 professionals with expertise across acquisitions, asset management, leasing, development, and property management. The company operates approximately 15 million square feet of commercial office space and nearly 20 million square feet of retail centers. Both portfolios span 45 U.S. markets, including Atlanta, Boston, Chicago, Los Angeles, New York, San Francisco, Seattle, and Portland.
The company fosters a collaborative culture built on the principle of OneTeam. This means individuals work together across teams, functions, and time zones to achieve shared goals. OneTeam is the desire to be part of something bigger than yourself - and striving to find greater purpose. The company creates a more innovative and fulfilling environment by sharing best practices and focusing on driving a positive impact for employees, customers, and communities.
Role Summary
Oversee the daily operations of Class A CBD office space and ensure that income is maximized, expenses are minimized. Key areas of responsibility include customer relations, property operations, construction, financial management, and oversight of building staff.
This role reports to the Senior Property Manager and is based in the office, 5 days a week.
Essential Job Functions
Customer Engagement and Success
Understand the unique needs of building customers and respond to customer complaints and inquiries, which cannot be dispatched to Engineering, Janitorial, or Security. Escalate unresolved customer complaints to Senior Property Manager/General Manager for intervention.
Maintain day to day relations with customer contacts. Plan and execute tenant relations programs.
Utilize CRM tool to collect information on customer activities and business function and have ability to analyze data to provide useful insight on customer patterns.
Ability to provide a "win/win" solution to customer requests/issues.
Operations
Assist with day to day operations of the assigned property(s)
Oversee assigned contracted vendors to ensure they are meeting terms of contract and scope of work.
Regularly and proactively conduct building and property inspections. Take necessary steps to ensure the property, including the back of the house and vacant spaces, are maintained to Class A standards
Work with Project Managers on oversight of all projects. Ensure contracted projects adherence to building rules, regulations and specifications
Develop and maintain day to day relations with customer contacts. Ensure customer needs and requests are being met to their expectations. Resolve customer service issues and requests in a timely manner and escalate as appropriate
Be familiar with all pertinent documents for assigned buildings including but not limited to purchase orders, contracts, leases, management agreements, associations, and listing agreements
Assist managers in maintaining life safety programs and legal requirements
Financial
Assist with preparation and input of Annual Budgets, Capital Plans
Partner with on-site accounting team to manage accounts payables, receivables, accruals and expense tracking for the property
Team Development
Work collaboratively with other team members on escalated issues
Qualifications and Technical Competencies
Minimum three years of related business experience required
Proficiency with Microsoft suite and the ability to learn and utilize industry custom software programs
Effective written and verbal communication skills
College degree preferred or equivalent experience
Benefits & Compensation
Benefits: The Company provides a variety of benefits to employees, including health insurance coverage, retirement savings plan, paid holidays and paid time off (PTO).
Base Salary Range: $84,000-$95,000. This represents the presently-anticipated low and high end of the Company's base salary range for this position. Actual base salary range may vary based on various factors, including but not limited to location and experience.
The additional total direct compensation and benefits described above are subject to the terms and conditions of any governing plans, policies, practices, agreements, or other materials or documents as in effect from time to time, including but not limited to terms and conditions regarding eligibility.
Closing
EEO Statement
Our company is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our employment decisions are based on individual qualifications, job requirements and business needs without regard to race, color, marital status, sex, sexual orientation, gender identity and/or expression, age, religion, disability, citizenship status, national origin, pregnancy, veteran status and or any other legally protected characteristics. We are committed to providing reasonable accommodations, if you need an accommodation to complete the application process, please email