Job Title: Assistant Community Manager
Reports to: Community Manager
Company Overview DTN is a 50 year old vertically integrated real estate firm based in Lansing, MI. We are one of Michigan's largest and well respected construction, development and ownership companies of multifamily real estate properties. Through our development and operations team, DTN seeks to create and deliver unique experiences for those choosing a DTN home or apartment. As the Assistant Community Manager, you will influence and guide the experience for those that visit a DTN owned or managed community.
Job Summary The Assistant Community Manager supports the Community Manager in achieving the property business plan. Through assigned responsibilities, mentoring and leadership to the team, and the ability to step in and lead in the Community Manager's absence, your role requires you to be a jack of all trades.
As an Assistant Community Manager, your primary responsibilities include: - Leading by example and being a role model for the standards and behaviors consistent with the core values and culture of DTN
- Have positive interactions with all customers seeking to always provide a positive outcome consistent with DTN's reputation goals
- Train, mentor, and provide leadership to all team members to support the goals of the company, property, and team members
- At the direction of the Community Manager, complete all assigned tasks
- Manage site leasing efforts including sales process, marketing and advertising campaigns, and monthly outreach
- Manage resident retention strategy including DTN renewal process and resident events
- Process applications and leases for current and future residents
- Manage social media and reputation management processes
- Create and manage all purchase orders
- Ensure resident satisfaction with regular interaction including work order follow-up
Core Candidate Qualities: - 1+ years of experience in property management, hospitality or retail industries
- Financial acumen with experience managing to a P&L statement
- Desire to provide great customer outcomes
- An eye for detail - Our properties and team members are representing the brand
- Proficient with computers and various software platforms including but not limited to Microsoft Word, Outlook, Excel and PowerPoint. Experience using an industry software is preferred
- Can do attitude - Willingness to take on various roles as may be necessary to achieve property goals
- Availability at night and on weekends at various times during the year
- Reliable transportation to get to work daily and to conduct daily job responsibilities
Benefits: - Health, Vision, and Dental Coverage
- Competitive 401K package
- Paid Time Off
- Paid Holidays
- 8 Hours Paid Annual Volunteer Time
- Education Reimbursement
- Mileage Reimbursement
- Rental Discount at Select DTN Properties
- Ongoing Training, Mentorship and Job Shadowing
- Growth Opportunity
If you are interested in joining our company but do not feel you meet the requirements for this position, APPLY anyway. We are always looking for talented and motivated individuals to join our team in various departments. We will review your resume and will reach out if there are any other roles that closely match your qualifications.
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