Overview: As an Assistant Manager of Store Operations, you will play a vital role in guiding our customers towards effective financial solutions. Our Assistant Managers develop their leadership skills in real-time by collaborating with the Store Manager on account management, customer outreach, and risk management. You will assist in coaching and training customer service representatives while championing compliance and maintaining company standards. Your keen attention to detail will foster a professional and respectful environment for both customers and employees.
Responsibilities: - Build strong customer relationships and conduct daily inbound and outbound call campaigns to boost new business and enhance brand loyalty.
- Maximize customer success by recommending ancillary products tailored to their needs.
- Assess the risk involved in financial transactions and accurately process loan/pawn applications, check cashing transactions, and ancillary products.
- Provide coaching and support to Customer Service Representatives, ensuring adherence to quality standards and safety protocols.
- Maintain strict office security protocols and efficiently manage opening and closing procedures, including overseeing the vault and cash drawer.
- Oversee account management and recovery processes, focusing on customer service to mitigate losses and reduce charge-off accounts, including making collection calls.
- Ensure compliance with company policies, local, state, and federal laws through conducting store audits and compiling financial reports.
- Maintain the internal and external appearance of the store and address basic facility needs.
- Thrive in a dynamic, fast-paced environment and effectively manage multiple tasks to meet individual and team performance standards.
- Work full-time with regular on-site attendance, including weekends-minimum of 40 hours per week.
Qualifications: - High School Diploma or equivalent required.
- A minimum of one year of experience in customer service, sales, or retail.
- At least 3 months of supervisory, key holder, or relevant leadership experience.
- Strong verbal and written communication skills.
- Proficiency in phone, Point of Sale, Microsoft Office, and other relevant systems.
- Must be at least 18 years of age (19 in Alabama).
- Background check required.
- Ability to meet physical demands, including standing for long periods, moving up to 25 pounds, and operating mechanical controls.
Preferred Qualifications and Skills: - Leadership experience in a sales or customer service-oriented role.
- Management experience in retail, convenience, grocery, financial services, or similar industries.
- Experience with check cashing, document verification, and money order processing.
- Bilingual in English and Spanish is a plus, and may be necessary for certain roles.
- Valid driver's license, auto insurance, and a personal vehicle for work (mileage reimbursement provided).
What We Offer: - A comprehensive training program for new hires.
- Access to a suite of learning resources for professional and personal development.
- Opportunities for performance-based career advancement.
- Educational Reimbursement Program.
- Flexible medical benefit options including free telemedicine services and health spending accounts.
- 401(k) retirement plans with generous company matching.
- Company-Sponsored life and accident insurance.
- Voluntary benefits including dental, vision, disability plans, and more.
- Paid Time Off-accrue 12 days annually, plus additional days for each year of service.
- A diverse and inclusive work culture.
- A relaxed business casual dress code including jeans and sneakers.
About Us: For over 30 years, Check Into Cash has been a national leader in providing short-term credit solutions. We offer a range of financial services to assist families with their evolving financial needs, including payday advances, cash advances, title loans, check cashing, and more.
The information provided here is not an exhaustive list of responsibilities or skills required. The Company reserves the right to revise the job description at any time, and additional duties may be assigned as deemed appropriate.
Important: The Community Choice Financial Family of Brands will never request banking or payment information during the hiring process. Official correspondence will come exclusively from email addresses ending All in-store roles are in-person only.
The Community Choice Financial Family of Brands is dedicated to fostering an inclusive workplace free of discrimination. All candidates are encouraged to apply.