SUMMARY
The Assistant Manager is responsible to manage the day-to-day store operation while coaching, developing, mentoring, and motivating the team who together will maximize store sales. In conjunction with the General Manager, the Assistant Store Manager will manage the retail operation in accordance with company policy.
RESPONSABILITIES
- Create and maintain an atmosphere geared toward achieving sales and productivity goals
- Communicate the results of sales goals to team in conjunction with the General Manager
- Create and adjust staff schedule based on business needs to manage payroll dollars
- Ensure that the retail store team delivers consistent and excellent customer service in accordance with company standards
- Resolve customer and employee issues and requests in an efficient and timely manner, engaging the GM as necessary
- Maintain a cohesive and cooperative work environment through team building and motivation
- Oversee merchandise receiving and store inventory replenishment using operating systems
- Build and maintain relationships with US Customs, Airport Management, Business Partners, Product Vendors, and other business-related entities
- Engage in employee performance management including conducting coaching and performance improvement conversations
- Suggest employees for advancement and partner with GM and HR to use appropriate progressive disciplinary procedures when necessary
- Participate in recruiting, interviewing, onboarding, and training staff
- Secure company assets by following Asset Protection policies and procedures
QUALIFICATIONS
- Minimum 2 years retail management/supervisory experience
- Previous experience in airport operations or airport retail concessions preferred, but not required
- Proficiency with Microsoft Office Suite (intermediate Excel skills)
- Excellent customer service and conflict resolution skills
- Superior communication, leadership, and organizational skills
- Ability to adapt to change and demonstrate flexibility with a professional attitude
- Frequently required to stand, walk, stoop, kneel, crouch or crawl
- Must be flexible to work irregular hours including weekends and holidays