Position Title: Assistant Maître d'
Department: Food & Beverage - Restaurant Operations
Reports To: Maître d'
Direct Reports: Assigned Restaurant Personnel
Position Summary
Supports the Restaurant Manager by supervising restaurant staff and ensuring exceptional guest service and dining experiences in accordance with cruise brand standards and safety guidelines.
Key Responsibilities
- Supervise, train, and evaluate restaurant staff in assigned dining venues.
- Maintain high service standards, ensuring guest satisfaction through daily table visits and personal attention to VIPs and special requests.
- Coordinate restaurant operations during events such as the Midnight Buffet and assist with scheduling and assignments.
- Monitor staff appearance, hygiene, and compliance with USPH and company policies.
- Assist with wine service and guest relations when necessary.
- Lead onboarding and mentoring of new team members.
- Track special occasions and ensure appropriate amenities are delivered.
- Support compliance with safety, environmental, and operational standards.
- Participate in meetings, training sessions, and other duties as assigned.
Financial Responsibilities
- Control costs through proper use of resources and minimize waste.
- Ensure guest charges for premium services are applied accurately.
- Conduct spot checks to maintain stock quality and reduce loss.
Leadership Responsibilities
- Monitor team performance, delegate tasks, and maintain service flow.
- Recommend staffing decisions and disciplinary actions as needed.
- Mentor and train team members for development and succession.
Qualifications
- 5-8 years of hospitality management experience (shipboard preferred).
- Degree in Hospitality Management or related field preferred.
- Strong leadership, communication, and guest service skills.
- Experience with multicultural teams and dynamic environments.
- Basic knowledge of accounting and proficiency in MS Office.
- Fluent English required; additional languages (Spanish, French, German) a plus.
Physical Requirements
- Must be able to stand/walk for long periods and lift up to 50 lbs.
- Full mobility and ability to participate in emergency drills required.