Assistant II- Emergency Disaster Management- F/T Variable Shift

Assistant II- Emergency Disaster Management- F/T Variable Shift

Updated: Dec 23, 2021
Location: Orange
Job Type:
Department: Emergency Disaster Management

Job Description:

UC Title: BLANK AST 2

Position Number:

Reports to: Hospital Operator Supervisor

Working Title: Assistant II

Cost Center: Emergency Disaster Management (428445)

Bargaining Unit: Intl Brotherhood, Teamsters

FLSA: Nonexempt

Date Created: 12/21/2019

Job Code: 004723

Hours: 40

Shift: Variable Shift

FTE: 1

Position Summary:

Incumbent is responsible for operating the telephone switchboard console, overhead paging system, two-way radio, alpha/numeric paging unit, and alarm systems in a fast-paced, complex medical center setting. Incumbent must answer calls in a courteous and timely manner, accurately connect callers to their requested destination, and provide appropriate information and assistance as needed. Incumbent may perform administrative and clerical tasks as needed.

Salary Range:

Hourly Rate Minimum $21.35 Midpoint $25.80 Maximum $30.24

Required Qualifications:

Ability to establish and maintain effective working relationships across the Health System

Demonstrated experience using MS Office

Ability to maintain a work pace appropriate to the workload

Must demonstrate customer service skills appropriate to the job

Excellent written and verbal communication skills in English

Ability to problem-solve, research for answers, and appropriately respond to questions when they arise

Must be willing to work flexible shifts, including weekends, holidays and overtime as assigned

Knowledge of HIPAA

Must possess the skill, knowledge and ability essential to the successful performance of assigned duties

Ability to appropriately deal with stressful situations and individuals while remaining calm and professional

Ability to effectively communicate in a clear and concise manner

Experience handling high volume of phone calls or Call Center experience

Demonstrated knowledge of proper telephone usage and etiquette

Preferred Qualifications:

Understanding of insurance programs and payors

Understanding of basic medical terminology

Previous hospital operator experience

Previous experience in a customer service position within a healthcare environment

Bilingual skills in English and Spanish and/or Vietnamese

Knowledge of University and medical center organizations, policies, procedures and forms

Knowledge of hospital based registration/scheduling system to register patients

Physical, Mental, & Environmental Demands

To comply with the Rehabilitation Act of 1973 the essential physical, mental and environmental requirements for this job are listed below. These are requirements normally expected to perform regular job duties. Incumbent must be able to successfully perform all of the functions of the job with or without reasonable accommodation.

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