ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:- Assists in the supervision of hotel staff in hotel operations including Front Desk, Housekeeping, Transportation, and Bell Services.
- Assists in the supervision and development of an effective staff by assisting and making recommendations in hiring, training, scheduling, rewarding and disciplining staff. Develops staff to meet and exceed performance expectations by establishing and maintaining positive work morale, effective employee relations, and goals.
- Ensures all employees consistently provide the highest level of customer service.
- Informs and coordinates guests' needs with Player Services and other departments, as appropriate.
- Develops and maintains effective working relationships with all guests and employees. Provides personal attention to guests and assists with information on hotel, restaurant, and casino offerings. Provides other assistance, as necessary, to make the guest experience as enjoyable as possible.
- Assists with the development of department schedules and reviewing and approving time cards.
- Attends and participates in departmental management meetings; provides clarification and guidance regarding various issues, goals, and objectives to employees.
- Ensures employees are informed of company and department policies and procedures.
- Acts as back-up to hotel staff in all positions when necessary.
- Ensures staff compliance with the Colorado Limited Gaming Act, Internal Control Minimum Procedures, internal policies and procedures and Colorado Limited Gaming Regulations.
- Maintains a clean and safe work environment.
- Regular and reliable attendance is a fundamental requirement of this position. Employees are expected to be punctual and consistently present during their scheduled work hours to ensure the effective and efficient operation of the business.
- Performs other duties, including special projects, as needed and directed.
QUALIFICATION REQUIREMENTS: Demonstrated effective and diplomatic customer service and communication skills. Demonstrated experience performing within specific deadlines or under pressure. Demonstrated experience in problem solving, organizing, and prioritizing work.
EDUCATION AND/OR EXPERIENCE: One (1) or more years of related supervisory experience. Two (2) or more years of recent and related successful experience in hotel and front desk management.
CERTIFICATES, LICENSES, REGISTRATIONS: Must have a valid and current State of Colorado Gaming License. Must be at least eighteen (18) years of age.
OTHER SKILLS/ABILITIES: Must have good multitasking skills and excellent customer service skills. Basic computer knowledge is preferred.
PHYSICAL DEMANDS: Essential duties primarily involve standing while completing paperwork or using a computer, and routine kneeling, squatting, bending, and crouching with standard breaks. Essential duties involve frequent brisk walking, climbing stairs, stretching, reaching, lifting, and pushing materials, supplies, and equipment. Essential duties require lifting up to 30 pounds, and working a flexible workweek, including weekends and holidays, with overtime hours occasionally required.
COMPENSATION AND BENEFITS: $56,485+ annually based on experience
Full House Resorts provides a robust benefits package for all employees and eligible family members, including:- Health & Wellness: Medical (full-time only), HSA, FSA, Dental, and Vision coverage.
For the employees, Full House Resorts provides: - Financial Security: Life insurance, disability coverage, and supplemental benefits.
- Retirement Savings: 401(k) plan with company matching after one (1) year of service.
- Paid Time Off: Generous PTO program.
- Convenient Transportation: Free shuttle service from Colorado Springs and Woodland Park.
- Wellness Perks: Complimentary local gym membership.
- Professional Growth: Tuition reimbursement and career development opportunities.
- Exclusive Discounts: Employee savings on hotel and resort services.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.