Company Description Auberge du Soleil is the flagship location of the Auberge Resorts collection. Service is attentive yet unobtrusive, genuine yet poised. Our employees are committed to ensuring that each guest's stay is perfect. Auberge du Soleil is a member of Relais & Châteaux, an international association of 500+ elite independent hotels and restaurants in 60 countries. Founded in France and headquartered in Paris, the association serves as an ambassador for the French "joie de vivre" and the highest culinary standards. As an employee of Auberge du Soleil, you will enjoy not only the stunning beauty of our gorgeous Napa Valley hillside, but also competitive pay, benefits, and a challenging, fun working environment.
Job Description Be the architect of unparalleled hospitality experiences, overseeing a dedicated team to ensure every guest feels not just welcomed, but truly at home from arrival to departure.
- Manage the day-to-day operations of the guest services department, ensuring a seamless and welcoming experience for guests through efficient coordination of tasks, staff, and resources.
- Lead, train, and motivate guest services staff, providing guidance on service standards, communication skills, and conflict resolution to maintain a high level of professionalism and guest satisfaction.
- Act as a point of contact for guests, addressing inquiries, concerns, and special requests promptly, and ensuring a personalized and positive experience throughout their stay.
- Foster effective communication and collaboration with other hotel departments, such as housekeeping, reservations, and maintenance, to ensure a seamless and integrated approach to guest services and overall hospitality.
- Collect and analyze guest feedback, reviews, and surveys, using this information to identify areas for improvement, implement changes, and contribute to enhancing overall guest satisfaction.
Qualifications - Substantial experience in guest-facing roles within the hospitality industry, showcasing a proven track record of providing exceptional guest service and handling a variety of guest-related situations.
- Previous experience in a supervisory or leadership role, demonstrating the ability to lead, motivate, and develop a team of guest services professionals.
- Strong communication and interpersonal skills, with the ability to effectively interact with guests, staff, and other departments, ensuring clear and positive communication channels.
- Exceptional problem-solving skills and the ability to make decisions quickly and effectively in high-pressure situations, contributing to a smooth and enjoyable guest experience.
- Minimum of two years experience in a similar role
- Prior experience in a luxury setting preferred
- Must be able to work a flexible schedule, including holidays and weekends, as hotel need demands
- Must be able to stand for at least 8 hours and be able to lift up, push, and pull at least 35 pounds
Additional Information Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world's most desirable destinations. Please visit to learn more about our Collection. Follow us on Instagram, TikTok, Linkedin, Facebook and and .
Terre du Soleil Ltd is an Equal Opportunity Employer, M/F/D/V. Terre du Soleil Ltd provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Terre du Soleil Ltd complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.