Assistant General Manager

Company Description

At Chuze Fitness, we're reinventing the fitness industry with a focus on hospitality, community, and compassion. We prioritize people and foster a vibrant work environment where everyone can be themselves and contribute to our culture of kindness. We're seeking individuals of all backgrounds who embody kindness, sociability, and strong work ethic.

If you're ready to dive into the heart of hospitality, we want you on our team. Join us in making a difference.

Job Description

As a valued Assistant General Manager, you'll partner with the GM to support and uphold your club's Key Performance Objectives (KPOs) by leading, training, and developing your team to create unforgettable experiences for our current and future members. The AGM will maintain high levels of professionalism and leadership to create a positive and growth-driven work environment focused on creating healthier communities through human connection and kindness. You will view every task and interaction with a lens of continuous improvement.

Pay Range: $16.50 to $20.63 per hour

Responsibilities include but are not limited to the following:

• Complete and maintain knowledge found in all Learning Management System (LMS) paths and in-person coaching, ensuring you and the team remain up-to-date and in compliance with policies and best practices.

• Invest in the team and partner with the GM to foster a culture of continuous growth by conducting on-the-spot feedback, drafting and delivering coaching documents and performance reviews, and analyzing LMS reports to create individual training plans

• Engage in the growth and development process by implementing feedback and proactively seeking opportunities for personal growth

• Collaborate among management to assemble discussion points and activities for team meetings and outings, fostering a positive and professional environment with adherence to the Chuze Code of Conduct

• Manage daily shift operations and support Leads in tasks such as breaking employees for lunch, delegating and following up on the club cleaning schedule, completing opening and closing responsibilities, and maintaining team accountability

• Ensure all amenities and facilities are operational by maintaining proactive cross-departmental communication, conducting bi-weekly walkthroughs, and monitoring the Service Management System

• Collaborate with the GM to recruit staff by conducting phone screens and in-person interviews and assist in managing the Applicant Tracking System for the club

• Conduct difficult conversations amongst the club, partnering with the GM to address escalated personnel concerns

• Work alongside the team and oversee all operations such as sign-ups, answering phones, point-of-sale transactions, facilitating tours, and providing membership, amenity, and fitness program information

• Determine the proper course of action regarding billing issues, disputes, and member concerns utilizing bilingual communication skills if applicable/able and understanding when to escalate to the GM

• Make and serve smoothies, if applicable, ensuring they meet customer specifications and maintaining quality standards in a smoothie bar setting

• Effectively complete administrative tasks such as member management reporting, printing and displaying new marketing materials, and managing direct and front desk emails

• Assist in creating and ongoing progress of the club's cleaning schedule while adhering to Chuze cleanliness and safety standards and holding the team accountable

• Ensure gym presentation is always extraordinarily clean by identifying and communicating opportunities to improve upon current Chuze standards and delegating additional cleaning tasks to the team as needed

• Secure inventory processes by completing and preparing for regular counts, communicating any issues, ordering new and replenishment products and organizing them, and proactively mitigating shrink

• Support the GM in building effective schedules for the home club by balancing availability, time-of requests, and budgeted hours, securing timely approval of bi-weekly Payroll cycles for all operations and KC staff where applicable

• Secure effective labor allocation through productive shifts, communicating any scheduling needs to the GM, and focusing on continuous improvement

• Maintain knowledge and understanding of processes and protocols for handling safety emergencies or incidents within the club

• Conduct regular footage review in partnership with with upper management and the Compliance department and provide follow-up as necessary

• Uphold Kids Club policies and procedures, assisting in the training and development of the staff, assigning cleaning duties, and supporting with escalated KC concerns

• Establish clear and open communication with the KC team, working shifts in KC as needed to encourage collaboration, support KC efficiency and reporting, and secure the best member experience

• Other projects and duties as assigned

Qualifications

REQUIREMENTS/PREFERENCES:

• 2+ years experience in customer service (required)

• 2+ years experience leading a team (required)

• Ability to work varied hours regularly, including weekends, opening and closing shifts as needed (required)

• Excellent ability to provide a positive attitude, multi-task, and remain calm under pressure

• Capacity to lead and motivate a large group with excellent verbal and written communication skills

• Ability to maintain appropriate confidentiality and build trust from others

• Organized, accountable, and able to set, prioritize, and reach goals in a fast-paced environment

• Effective problem-solving and critical thinking skills with strong attention to detail

• Team-based mindset with the capacity to receive and deliver constructive feedback

• Service-based attitude

• Physical Requirements:

• Able to read, write, and speak clearly in English

• Touring the club: walking and climbing stairs

• Bending, kneeling, and repetitive arm movement

• Standing for long periods

• Repetitive phone work, typing, and computer operations

• Ability to lift at least 50 lbs

• Bachelor's degree or currently continuing education (preferred)

• Sports or fitness background (preferred)

• Bilingual in Spanish (preferred)

Additional Information

Chuze Fitness is an Equal Opportunity Employer. We consider candidates solely based on merit. Background checks are required for some positions.