Assistant Front Office Manager

Working alongside the Director of Front Office Operations at The Peninsula Beverly Hills, we are seeking an Assistant Front Office Manager who possesses a genuine warmth and sense of hospitality.

• Work for an award-winning luxury hotel group

• Learn and grow within a diverse multi-outlet property

• Exceptional benefits package

Key Accountabilities

• Work well in a team environment

• Ensure efficient provision of Front Office Service

• Handle staff issues and training

• Handle guest complaints and requests with appropriate follow up and resolution

• Exemplify our unique and highly personalized approach to service providing that "feeling of family" for our guests

General Requirements

• Strong engagement and communication skills with pleasing personality.

• Minimum of 2 to 3 years of experience and background in a leadership position in Front Office Department

• Experience in a luxury hotel or other luxury customer service environment

• An open and flexible schedule with the ability to work on the weekends, overnight shifts, and holidays when necessary

• Proficient with Opera, Hotsos, Microsoft Office, etc

Benefits we offer

• 100% company-paid medical, dental and vision coverage

• Paid time off

• Complimentary employee meals

• Complimentary car parking (onsite)

• Complimentary bicycle parking (onsite)

• Bus transit reimbursement

• Complimentary dry cleaning for business attire

• Discounted and complimentary room nights at The Peninsula Hotels

• 50% restaurant discount

• Retirement plan with 4% company match

We are delighted to receive your resume for further consideration. To be eligible to apply, you must have a US work authorization. The salary for this position is $70,000 annually.

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