Company Description
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Role Description
This is a full-time on-site role for an Assistant Floor Manager - AM Shifts at One40 Rooftop located in New York, NY. The Assistant Floor Manager will be responsible for managing daily floor operations, ensuring excellent customer service, overseeing staff training, and maintaining customer satisfaction. Daily tasks include supervising team members, monitoring service quality, handling customer inquiries and complaints, and assisting in operations management during morning shifts.
Qualifications
- Customer Satisfaction and Customer Service skills
- Excellent Communication skills
- Experience in Operations Management
- Ability to train and supervise team members effectively
- Strong organizational and multitasking abilities
- Previous experience in the hospitality or restaurant industry is a plus
- High school diploma or equivalent; additional qualifications in hospitality management is a plus