Assistant Director

The Office of Student Financial Services at Johns Hopkins University is seeking an Assistant Director, Financial Aid Outreach to support the university's mission of bringing the most talented, creative, and ambitious students to the Hopkins community regardless of financial circumstances. Reporting to the Associate Director for Outreach & Retention, this position will serve as one of four primary outreach coordinators for financial aid. The ideal candidate is a highly motivated and innovative professional, with outstanding interpersonal skills, a commitment to the principles of access and diversity, and providing the best customer service and student support experience to our families. S/he will create and deliver financial aid literacy training to prospective and current students, serve as the primary point of contact for the daily coordination and troubleshooting of student financial concerns, review of special circumstances and appeals, and perform regular outreach to students with incomplete application materials. S/he will provide ongoing financial aid counseling to students and families in all phases of the financial aid application process, work collaboratively with other staff members in the financial aid office, as well as other JHU organizational units as needed. S/he will also coordinate outreach efforts to undergraduate students to help facilitate the on-time disbursement of financial aid, giving special attention to vulnerable student populations, such as first generation and low-income college students and students on financial aid warning and probation. This position will also help identify areas for increased efficiency and improved workflow associated with the processing of financial aid application materials. Occasional travel to local high schools, conferences and admission events required, requiring some evening and weekend work.

Specific Duties & Responsibilities

• Develop materials and deliver financial aid information sessions to current and prospective students.
• Serve as a financial aid liaison to the StarFish early warning team, student life and academic advising for students identified as having financial difficulties.
• Staff admissions open houses, financial aid information sessions and high school nights as a financial aid content knowledge expert.
• Advise students on financial aid eligibility, application procedures and various financial aid programs. Respond to student inquiries in person, via phone, text and email.
• Assist with outreach efforts to undergraduate students to promote the on-time application and delivery of financial aid.
• Run reports and queries to identify students with complex financial aid processing issues and identify methods to increase efficiency and visibility.
• Review and monitor workflow processing queues, to help facilitate the highest levels of custom service possible.
• Conduct targeted outreach to vulnerable populations, such as students with high debt, selected for federal verification and those with academic performance issues that affect eligibility for aid.
• Maintain current knowledge of federal Title IV regulations, state rules and institutional policies pertaining to financial aid.
• Serve as back-up to the Client Services team to ensure acceptable levels of customer service and turn-around times during peak processing.
• Maintain a student caseload and assist with the evaluation of applications for students as needed, including packaging, verification, satisfactory academic progress and appeals.
• Serve as the primary point person on the administration of emergency/opportunity grant program.
• Help facilitate discussions and activities of the student financial aid advisory board.
• Other job-related duties as assigned.

Additional Information

• This position offers a hybrid work model, candidates must have the ability to participate in meetings, receive and make phone calls, attend periodic in person meetings, and attend in person training and conferences, as needed.

Minimum Qualifications

• Bachelor's Degree is required.
• One-year relevant financial aid/Title IV experience is required.
• Additional education may substitute for required experience, to the extent permitted by the JHU equivalency formula.

Preferred Qualifications

• Master's Degree preferred.
• Strong communications skills, both written and verbal.
• Customer service and training experience.
• Working knowledge of Title IV regulations.
• Ability to manage multiple workflows with varying deadlines.
• Demonstrated ability to thrive in a fast paced environment where expectations for performance and productivity are high.
• Functional experience with PowerFAIDs.
• OnBase or other document imaging and Workflow systems.
• Salesforce or other CRM applications.
• Knowledge of Institutional Methodology (IM).

Classified Title: HSA Financial Aid Administrator
Job Posting Title (Working Title): Assistant Director, Financial Aid Outreach
Role/Level/Range: ACRP/03/MD
Starting Salary Range: Min $55,200 - Max $96,600 Annually ($60,000 targeted; Commensurate with experience)
Employee group: Full Time
Schedule: Mon - Fri / 8:30 - 5:00
Exempt Status: Exempt
Location: Hybrid/Homewood Campus
Department name: Student Financial Services
Personnel area: University Student Services

Total Rewards
The referenced salary range is based on Johns Hopkins University's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here:

Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines:
JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.

Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.

The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate's conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function.

The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion .

Accommodation Information

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at . For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit accessibility.jhu.edu .

Johns Hopkins has mandated COVID-19 and influenza vaccines, as applicable. The COVID-19 vaccine does not apply to positions located in the State of Florida. Exceptions to the COVID and flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry. For additional information, applicants for SOM positions should visit and all other JHU applicants should visit .

The following additional provisions may apply, depending on campus. Your recruiter will advise accordingly.

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

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