Requisition:S
Title:Assistant Director III- Assistant Director of Student Account Services
FLSA status:Exempt
Hiring Salary:This position is a pay grade 10. Please see Pay Grade Table at:
Occupational Category:Professional
Department:Student Account Services
Division:Division of Enrollment
Open Date:06/06/2025
Open Until Filled:Yes
Educational and Experience Requirement:Bachelor's degree in Business, Finance, Higher Education, Management or related field. Six years of experience in a related field. A combination of education, experience, and training that would produce the required knowledge and abilities could be considered.
Nature & Purpose of Position:Assists the Director and Associate Director with various initiatives and objectives. Performs complex managerial work providing direction and guidance in operations and planning within the department.
Primary Responsibilities:Responsible for the oversight of Student Account Receivables. Provides direction and training of student account services staff and departments on funds acceptance. Provides guidance and training on student identification (Bearkat OneCard) services. Assists the Director and Associate Director in Student Account Services operations. Serves as the Student Account Receivables lead for any hardware or software implementation, upgrade, or patches impacting Student Account Services. Provides leadership to the department by ensuring customer needs are met with efficient services that are timely and appropriate. Handles escalated customer issues. Develops, implements, and evaluates procedure manuals and ensures that System and University policies and state and federal regulations are upheld. Oversees front line operations. Assists with the beginning of term processes. Oversees the Payment Agreement process. Participates in strategic planning. Involved in website updates. Identifies areas of needed change and makes recommendations to improve operations. Serves as a departmental representative in meetings. Will work with other departments across campus. Must be able to establish and maintain good working relationships. Attends and preside over other functions within Student Account Services in absence of another assistant director or at Associate Director and/or Director's request. Performs other related duties as assigned.
Other Specifications:Knowledge of local, state, and federal laws. Ability to manage business functions. Communicates with other University departments, personnel, and other agencies. This position may be designated as a Campus Security Authority (CSA).
Up to 20% of this position, over the fiscal year during off-peak periods, may be performed remotely as determined by the supervisor.
Full Time Part Time:Full Time
Quicklink:EEO Statement:Sam Houston State University is an Equal Employment Opportunity Employer and Smoke/Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, creed, ancestry, marital status, citizenship, color, national origin, sex, religion, age, disability, or protected veteran status. The University takes seriously the initiative to ensure equal opportunity in the workforce and to comply with Title VII as interpreted by the U.S. Supreme Court. Sam Houston State University is an "at will" employer. Employees with a contract will have additional terms and conditions. Security-sensitive positions at SHSU require background checks in accordance with Education Code 51.215.
Annual Security and Fire Safety Report