Assistant Customer Service

Tallahassee, Florida

CodeForce

Role and responsibilities:

Answer an estimated 40-50 inbound calls daily from the Florida Medicaid provider network and member beneficiaries.
Providing excellent oral communications with quality customer service.
Follow through and resolve all calls.
Address billing and eligibility questions with your commitment to follow up as necessary to resolve.
Create and manage computer call logs/references for added review and follow-up with solid outcomes.
Provide excellent customer service including offering added assistance as appropriate. This includes becoming familiar with web service offerings to support and direct a provider to these offerings.
Train and support peers and new team members

Date Posted: 09 May 2025