Brookshire Grocery Company (BGC) is a family business based in Tyler, Texas, and currently operates more than 209 stores in four states - Texas, Louisiana, Arkansas, and Oklahoma - with three distribution centers and a corporate office. BGC prides itself on offering its partners one of the most comprehensive benefits packages in the industry which includes medical, prescription drug, vision, dental, paid time off, stock ownership, a 401k retirement plan, incentive plans, employee discounts, educational scholarships, and access to BGC's 205-acre outdoor recreation area.
Job Summary Engages with customers, provides efficient checkout services, monitors gas levels and deliveries, and maintains stock conditions and quality control in convenience store. Works closely with convenience store personnel to promote department sales and customer service to support profitability goals.
Essential Duties and Responsibilities - Works in conjunction with upper management to train and develop partners, schedule, plan, assign, and direct work.
- Supports upper management with the review of historical data regarding sales, ads and promotions. Co-manages inventory using item management processes to ensure satisfactory in-stock levels. May review profit and loss, sales, shrink, and labor data with department manager.
- Indirectly responsible for maintaining and improving sales performance, financial results, public relations, product quality, and work standards.
- Monitors full stock conditions on display racks and shelves and orders product as necessary. Ensures dated product is stocked, rotated, or discarded properly if unsold.
- Ensures accurate checkout totals for customers by properly scanning and keying items. Maintains accurate money count in register at all times.
- Checks inventory on trucks, unloads products, and ensures accuracy of inventory, product ordering, and associated paperwork.
- Accountable for adhering to all local, state, and federal laws regarding sales of restricted items such as tobacco, alcohol, and cannabis-based products.
- Remains current on tender policies and procedures related to checks, credit, debit, coupons, EBT, WIC, AML, etc.
- Ensures customer and fuel pump safety by monitoring, reporting, and taking action regarding suspicious activities, illegal devices, emergencies, fires and fuel spills. Inspects fuel pumps, ensures proper seals are in place, and maintains hazard free conditions.
- Provides friendly and customer service-oriented attitude by greeting customers, answering questions, and assisting customers with fuel pumps and product location.
- Maintains clean, safe and sanitary working and shopping environment by adhering to Company safety procedures.
- Operates pallet jack to unload product from warehouse trucks and reloads trucks with return items
- Promotes product sales through use of suggestive selling initiatives.
Knowledge, Skills and Abilities - Basic knowledge and compliance of state laws regarding the sale of alcohol, tobacco, and lottery, as applicable.
- Ability to count and calculate for the purpose of cash handling and sales transactions.
- Ability to memorize and maintain thorough understanding of check, credit, debit, coupon, and traveler check tenders.
- Ability to effectively communicate in written and verbal form with customers and partners.
- Ability to lead and motivate others.
- Ability to conduct on-the-job training, instruct in use of tools or equipment, and demonstrate procedures.
- Ability to perform basic Microsoft Office functions.
- Ability to work well with fellow partners and promote a team environment.
- Ability to learn new technology systems, methods, and processes.
- Ability to work flexible schedules including nights, weekends, and holidays.
Education, Experience, and Qualifications - Minimum of 21 years of age required.
- Partners must be 21 years of age or older to drive for Company business in accordance with the BGC Business Driver Policy.
- High school Diploma or GED and one or more years of related experience; or an equivalent combination of experience and/or higher education required.
- TABC/LACT certification required where applicable.
- Fuel Operator C training required.
Physical Demands - Continuously required to use close vision, distance vision, depth perception, or the ability to focus.
- Continuously required to stand or walk.
- Frequently required to talk and hear.
- Frequently required to use hands for reaching, touching, or handling.
- Frequently required to push, pull, maneuver, or lift objects up to 40 lbs.
- Occasionally required to bend, kneel, or squat.
- Attendance at work is required.
- Attendance at work is required.
Work Context and Environment - Work is generally performed in a convenience store.
- Frequently exposed to outside temperatures and weather.
- Occasionally exposed to wet, slippery, or damp conditions.
- Occasionally exposed to cleaning agents.
- Quiet to moderate noise level.
Brookshire Grocery Company strives to provide a safe, drug free and alcohol-free environment for its partners and guests. The Company is an Equal Opportunity Employer and makes employment decisions without regard to race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, age (40 or older), disability, genetic information or military status and any other trait protected by law.