Company Overview: We are a growing property management firm committed to delivering high-quality living experiences for our residents. We pride ourselves on professionalism, integrity, and culture. We're currently seeking a motivated and customer-focused
Assistant Community Manager to support the daily operations of our 160-unit property, Townhomes of Double Creek, in Round Rock, TX.
Position Summary: The
primary responsibility of this role is to serve as a
tenant relations professional, acting as the first point of contact in our front office. The ideal candidate must possess excellent communication skills and strong customer service skills, as they will engage directly with our residents and address a wide range of needs and concerns. It's an excellent opportunity for someone with multifamily experience who is motivated and inviting and thrives in a customer service driven environment.
Key Responsibilities: - Serve as the primary point of contact for residents and guests in the front office
- Provide exceptional customer service to residents
- Maintain an excellent customer service relationship with residents and property owners, responding to inquiries in a timely manner
- Respond to and resolve resident requests/concerns promptly and courteously
- Conduct property tours and present apartments to prospective residents in a professional and persuasive manner
- Support lease renewals and negotiate terms when needed
- Ability to implement marketing strategies to ensure property is rented to capacity
- Coordinate with maintenance to ensure timely response to work orders and perform periodic property inspections
Qualifications: - 1+ years of experience in multifamily property management with a demonstrated track record of success
- Excellent interpersonal skills and communication skills
- Must possess a positive attitude and strong customer service skills
- LIHTC experience, preferred
- Yardi experience, preferred
- Bilingual, strongly preferred
- Valid driver's license, required
- Must pass a pre-employment background check and drug screening, required
Why Join Us? - Competitive hourly wage $19-$22/hour based on experience
- Monthly renewal commission
- Supportive and collaborative work environment
- Opportunities for professional growth and development