The Assistant Community Manager is the liaison among the Community Manager, homeowners, members of the Board of Directors, Committee Members, and the association management staff. The Assistant Community Manager is an onsite role who assists the Community Manager with office, administrative and clerical functions, coordinating and scheduling, and project management. Team collaboration and customer service driven are essential for success in this role.
This is a part time role.
Work schedule:
Tues. 9am - 4pm.
Wed. 9am - 5pm.
Fri. 9am - 2pm.
Mon. and Thurs. off.
Daily responsibilities:
- Meet and greet homeowners, residents, members of the Board of Directors, maintenance vendors and contractors.
- Research and respond to inquiries in-person, by phone, and email.
- Data enter and update information in the database; record and track documents and information.
- Walk and inspect property, ensure property is well maintained and HOA Code, Compliance, Rules & Regulations are adhered.
- Issues HOA violation letters to homeowners and follow-up to ensure corrected.
- Create and send out weekly mass communications by mail and email to homeowners notifying them of maintenance onsite, HOA guidelines, and community events.
- Assist homeowners in completing architectural review forms and follow-up with homeowners on the Board's decision.
- Coordinate maintenance vendors onsite.
- Assist with other projects as assigned.
$20-$21 an hour.
- 2+ years of community association experience.
- Customer service driven and team oriented with a consultative approach when assisting others.
- Effective project management and time management skills; ability to prioritize and manage multiple projects in various stages of completion and communicate with all parties involved.
- Excellent communication skills (written and oral) and conflict resolution techniques.
- Self motivated, proactive, takes initiative, and conflict resolution techniques.