ASSISTANT CLIENT CONCIERGE JOB DESCRIPTION
828 Venue Management Company is the nation's fastest growing network of inspiring event venues with unique concepts that attract events of all types.INDUSTRY, 828'S first Indiana venue in downtown Indianapolis, launched in 2018. 828 has eight locations in seven different states nationwide. As a company we enjoy a dynamic and exciting work environment, continued learning and development, along with the confidence that comes from working for a company with a reputation for exceptional service. We embody a culture that celebrates community and stands for equality and inclusivity day in and day out. If you are motivated, with a passion to celebrate and help others, 828 may be your perfect match.
Playing a vital role in the customer experience, the Assistant Client Concierge is responsible for working directly with clients to ensure a positive brand image and seamless event experience. The position is also responsible for client and event management on the day of through event completion. These responsibilities can include, but are not limited to, front of house assistance and venue representation for vendors and guests, wedding ceremony rehearsals, décor installs and tear down, and timeline execution. This role will act as the liaison between all parties onsite and the Client Concierge to ensure venue packages and service workflows are executed appropriately.
This position is fast-paced and provides tremendous opportunity for learning and development within the events industry. The Assistant Client Concierge will be an integral part of an ambitious team balanced with the freedom to work independently. Effectively communicating in both written and verbal form will be essential in this position. Being detail oriented while having a strong organizational background and comfortability with technology will ensure success in prioritizing and meeting deadlines.
ESSENTIAL DUTIES & RESPONSIBILITIES
VENUE & EVENT MANAGEMENT:
Set-up and/or execute venue services such as event coordination, scissor lift, photo booth and any other additional venue features; manage and set up appropriate services on event day
Venue representative on event day for clients, vendors and their guests
Work directly with clients, vendors and guests on event day to address venue related questions or concerns to ensure customer satisfaction and prompt problem resolution
Knowledgeable in venue services, operations, and contract terms to ensure event success
Onsite for events from load in until scheduled time of departure
Host rehearsals with clients
Review and complete detailed event specific BEOs for Event Manager
Ensure venue cleanliness prior to and post events
Create and compile digital media and document on social media outlets
Complete ad hoc requests from Client Concierge and/or Venue Manager surrounding administrative, marketing and property needs
COORDINATION:
Review detailed timelines of applicable client events (rehearsal, event day, load out)
Review event diagrams, including off-site ceremonies
On-site representing client and venue from rental start time, until load out completion
Remain knowledgeable of industry trends, local laws, and competition
Check-in, manage, and check-out vendors onsite
Host and run ceremonies, both on and off property
Receive client rental orders on day of event
SKILLS & REQUIREMENTS:
Event venue or event coordination experience preferred
Ability to crowd control, and regularly mediate stressful situations, often involving intoxicated guests
Must be at least 21 years of age
Availability on evenings, weekends, and Wednesdays (team office day) required
Passion for building a great team and ensuring customer satisfaction
Google Applications knowledge
Embraces new technologies and softwares
Strong knowledge of social media platforms
Strong written communication skills
Ability to troubleshoot problems with immediate resources, multi-task and delegate
Must have reliable transportation, cell phone and working computer
Must be able to stand for long periods of time
Must wear black, or approved business casual, clothing during events
Ability to regularly lift and/or move up to 50 pounds
Appropriate and up-to-date local alcohol certification(s) required
COMPENSATION:
Hourly, paid bi-monthly
Position is eligible for overtime
The company cannot guarantee the number of hours or events scheduled
Relocation reimbursement is not offered
At 828, we are committed to unlocking unique and memorable experiences for ALL. We are proud to be an equal employment opportunity employer and are committed to an inclusive workplace where we do not discriminate on the basis of race, sex, gender, national origin, religion, sexual orientation, gender identity, marital or familial status, age, ancestry, disability, genetic information, or any other characteristic protected by applicable laws. We believe in diversity and encourage any qualified individual to apply.