Company Description
Located in San Francisco's Bayview neighborhood, The Midway is a 40,000-square-foot urban canvas of innovation, where music, art, emerging tech, and food come together to create a dynamic and interactive space. Our vibrant performances, workshops, and exhibitions aim to provide an immersive and provocative experience for every guest.
Role Description
The Asst Cafe Manager is a key member of the Culinary Team. You will be supporting our in house cafe + grill, Madam Zolas Fortune, as part of our team (along with Cafe Manager, Culinary Director, Executive Chef and Sous Chef). We aim to create an exceptional guest experience and you are directly involved in that goal. Opening the cafe Monday-Wednesday, connecting with our neighbors, managing inventory/ordering, creating a cool aesthetic, cash management, training, instructing and evaluating staff, helping with facilities; all of these will be your responsibility and more. The Asst Cafe Mgr is the opening cafe foh person each week Monday - Wednesday, but maybe asked to assist on corporate catering or other special events.
Qualifications
- Customer Service and Communication skills
- Food & Beverage and Food Service skills
- Sales skills
- Experience in hospitality industry
- Strong leadership and organizational abilities
- Ability to work in a fast-paced environment
- Knowledge of food safety regulations
- Previous experience in cafe management is a plus
Roles and Responsibilities
Operations
- Supervise and coordinate all aspects of cafe production Mondays-Wednesday (including, but not limited to POS, aesthetics, safety and cash control)
- Act as the liaison to our immediate neighbors
- When necessary assist in pivoting operations in order to handle a corporate event.
Cafe Management
- Allocate resources as needed
- Seamlessly interacts with back of the house staff to provide an amazing guest experience
- Helps train staff
- Ensure that cafe is running smoothly and maintaining the appropriate aesthetics ("eat with your eyes first.") and service level
- Participate in the day-to-day planning of business.
Service
- Assist efforts to hire and train model front of house servers
- Supports and promotes the The Midway service vision at all times
- Builds relationships with staff, vendors, and guests
- Demonstrates effective salesmanship while on the floor
Organization and Aesthetics
- Ensure that overall cafe appearance is exceptional
- Play an active role in creating ambiance around the cafe
- Monitor volume and content of music playing at all times
- Actively pursue and foster an organized work place
Cash Control
- Ensure re-set the banks and all tills at the end of the day accurately and thoroughly
Safety and Security
- Assist in the operation of cafe equipment (registers, equipment, seating, etc.)
- Help maintain The Midway's safety and sanitation program
- Promote an atmosphere of safety.
Maintenance
- Monitor maintenance of cafe equipment. Troubleshoot as able or delegate to appropriate maintenance technician.
- Assist in managing/troubleshooting the POS system and training users
Additional Responsibilities
Additional responsibilities not detailed in this job description may be added by the Cafe Mgr, Culinary Director, General Manager or Partners after discussion with the Asst Cafe Mgr.