Job Description Manage the service, sales, and operations to achieve the strategic goals and growth of the branch in coordination with the Branch Manager.
$500 Signing Bonus Offered
Experience and Skills Leadership:
- Manage the customer service and experience of the banking office. Sets the tone and expectations of delivering exceptional service to clients through example, and coaches branch personnel accordingly.
- Direct all operational aspects of the branch according to established policies and procedures and ensures the branch is compliant and prepared to pass regularly performed audits.
- Assist Branch Manager in interviewing and hiring branch personnel and assists in performance evaluations, advancements, and terminations of branch employees.
Branch Operations:
- Ensure the branch is in compliance with all bank policies, procedures, and safety standards.
- Train and educate branch employees on job functions, policies, procedures, operations, etc.
- Perform teller and banker duties as needed to include, but not limited to processing transactions, opening accounts, processing and closing loans, etc.
- Use discretion to provide approvals and overrides within established authority.
Customer Service:
- Resolve and responds to complex client service issues, complaints, and escalated questions.
- Establish, expand, and maintain strong customer relationships by providing exceptional personalized customer service focused on the needs of each customer.
- Perform outbound customer service, sales, and follow-up calls by phone and/or email.
- Proactively engage with customers in person, by phone, and through email.
- Maintain a friendly and respective demeanor by greeting customers and providing service with a smile.
Other Duties:
- May support the Branch Manager in community development and provides service and support to local charities, chambers, and business partners.
- Partner and engage with internal business partners.
- Become registered and licensed in the Nationwide Mortgage Licensing System and Registry (NMLS) as required by the S.A.F.E. Act.
- Become a Notary Public.
Job Benefits We offer a competitive total rewards package including comprehensive benefits, performance-based incentive compensation, a 401(k)-retirement savings plan with employer match, an employee assistance program, company-paid life and disability insurance, tuition reimbursement, paid time off, paid volunteer days, and paid holidays.
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