Assistant Box Office Manager

Salary : $41,523.00 - $45,675.00 Annually
Location : Hampton, VA
Job Type: Full-Time Permanent
Job Number: 08544
Department: COLISEUM OPERATIONS
Opening Date: 02/24/2025

Function

Performs a variety of administrative, general accounting and technical tasks related to the efficient operation of the Hampton Coliseum and Hampton Arts Box Offices. Provides daily supervision to a staff of full-time and part-time personnel. Assumes full responsibility of the box office operation in the Box Office Manager's absence.
Examples of Work

• Works closely with promoters to set up ticketing for their events and establishes good working relationships with them.
• Builds, maintains, and processes events in the computerized ticketing system for advance and event day ticket sales including walkup, mail order and phone sales.
• Prepares house scales (scales of ticket prices) for Coliseum and Hampton Arts shows, events, and attractions.
• Prepares daily Box Office sales reports; balances accounts and ledgers posted by event and accounts for all revenue from ticket sales, concession sales, parking sales, and miscellaneous income developed by the Coliseum and Hampton Arts.
• Performs general accounting duties.
• Prepares a variety of daily, monthly, and yearly financial reports.
• Responsible for ordering cash and managing the Change Fund.
• Schedules staff according to event schedule and prepares weekly payroll.
• Manages events and settles with the promoter.
• Assists the Box Office Manager with hiring, training, utilization and evaluation of Box Office personnel.
• Demonstrates regular and punctual attendance.
• Performs related duties as required.

Qualifications

• Graduated from college with a Bachelor's degree in Business Administration, Accounting, Finance, or a related field or equivalent work experience preferred.
• A Minimum of one (1) year of management experience is required; supervisory experience in an arena, theatre, or stadium box office operation is preferred.
• Requires knowledge of the principles, practices, and procedures of bookkeeping, ticket control, and financial management; general office principles, practices, and procedures; and experience in personnel management.
• It requires proficiency in using a personal computer and knowledge of various software, including Microsoft Office, Ticketmaster, and AutoCAD.
• Must be able to communicate effectively both orally and in writing; must foster and maintain effective working relationships with diverse populations.
• A combination of experience and education that qualifies the applicant may be considered in lieu of the more specific requirements above.
• Must be eligible to be bonded.
• Must successfully complete and be certified in Techniques for Effective Alcohol Management (TEAM) training (offered free of charge by Hampton Coliseum to all qualified staff) within six months of hire.
• Must possess a valid motor vehicle operator's license and must have and maintain a satisfactory driver's record based on the City of Hampton's criteria.
• Must successfully complete criminal background checks related to this position.

Features

• Performs duties under the limited supervision of the Box Office Manager.
• Requires a considerable amount of independent responsibility and the exercise of independent judgment in making administrative decisions.
• Daily contact with the business community, promoters, the City Finance Department and the general public.
• Duties frequently performed outside of regular working hours (evenings, weekends, and holidays).
• This is an exempt position.

Benefits Overview

The following plans are available the first of the month following one full calendar month of employment:

• -Health insurance
• -Dental insurance
• -Vision insurance
• -Reimbursement accounts
• Health insurance offered through Optima Health (1-). For more information on the provider network and pharmacies, see the
  The vision plan is offered through EyeMed Vision Care. For more information, see the
• Three dental plans are offered through Delta Dental (Delta Care, Delta Dental PPO, and Delta Dental PPO Plus) 1-. For more information, see the
• Employees begin accruing annual and sick leave immediately.
• Other forms of leave include:
  • Maternity Leave
  • Parental Bonding Leave
  • Care for Sick Parent Leave
  • Birthday Leave
  • Personal day (available every quarter)

The ten paid holidays each year include:

• New Year's Day
• Martin Luther King, Jr. Day
• President's Day
• Memorial Day
• Juneteenth Day
• Independence Day
• Labor Day
• Veterans' Day
• Thanksgiving Day
• Christmas Day
• Employee's birthday
• A tax deferred retirement plan 457 is offered through the ICMA Retirement Corporation. An after-tax retirement plan, Roth IRA, is offered through the ICMA Retirement Corporation (1-). For more information, see the
• Group life insurance is offered through the VRS and the carrier is the Minnesota Life Insurance Company.
  
  Tax deferred retirement plan 457 is offered through the ICMA Retirement Corporation (1-). For more information, see the
• Training and Career Development: The Employee Education Assistance Program (EEAP) encourages employee development through (1) educational programs leading to a degree, (2) skilled craft or trade training leading to a certificate or license and (3) coursework to renew and update skills. Eligibility criteria apply. In addition, the City offers training opportunities in technological, leadership, supervisory, and other areas of government/business knowledge and skill development.
• Medical/Dental and Dependent Care Reimbursement Accounts are offered on a pre-tax basis in order to reduce the amount of tax the employee pays.
• The Employee Assistance Program (EAP) is confidential and personal counseling service for the employee and their immediate family , 1- or
• Direct deposit into most banks is a convenient finance feature.
  
  Savings bonds are available to the City's workforce.
• Employees are covered for Workers' Compensation where appropriate.

01

Do you have a Bachelor's degree in Business Administration, Accounting, Finance, or closely related field?

• Yes
• No

02

Which of the options below best describes your management experience?

• No experience
• Less than 1 year of experience
• 1-2 years of experience
• 3 or more years of experience

03

Which of the options below best describes your knowledge of the principles, practices, and procedures of bookkeeping, ticket control, and financial management?

• No knowledge
• Basic knowledge
• Moderate knowledge
• Expert knowledge

04

Which of the options below best describes your experience in the operation of customized ticket sales software?

• No experience
• Less than 1 year of experience
• 1-2 years of experience
• 3 or more years of experience

05

Are you proficient in the operation of Ticketmaster software?

• Yes
• No

06

I understand TEAM certification is required or must be obtained within the first six months of employment.

• I have current TEAM certification.
• If I am not currently certified, I understand I must obtain TEAM certification with in the first six months of employment.

07

I understand that on occasion I will be required to work hours beyond a standard forty hour work week in order to meet the demands of the event schedule at the Hampton Coliseum and/or American Theatre.

• Yes
• No

08

This position requires that you possess a valid Virginia Driver's License and have a satisfactory driving record based on the City of Hampton criteria. Failure to provide your driver's license number will prevent us from considering your application. Please confirm your driver's license number by entering it below:
09

If offered this position, I understand I will be required to successfully complete a criminal background check.

• Yes
• No

10

I understand this position is exempt.

• Yes
• No

11

Are you authorized to work in the United States?

• Yes
• No

Required Question