Assistant Banking Center Manager

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ESSENTIAL JOB FUNCTIONS & RESPONSIBILITIES:

•   Oversees, supervises and mentors Banking Center staff for purposes of the day-to-day administration of job duties, including scheduling, communicating overall goals, operations, and coaching reinforcing principles and values.

•   Monitors and decisions management reports.

•   Develops a rapport with customers, greeting customers by name, possesses an understanding of account ownership types and authority, as well as being responsive and timely with correspondence and problem resolution; all while displaying a caring attitude (GUEST philosophy).

•   Provides backup to the Banking Center Manager.

•   Provides excellent customer care to customers relative to daily transactions, addressing inquiries, and problem resolution in accordance with Bank policies and procedures.

•   Performs banking transactions including processing deposits and loan payments, verifying cash and endorsements, check cashing, money orders and treasurer's check issuance and savings bond redemption.

•   Fulfills all Banking Center opening and closing activities.

•   Introduces and advises on the Bank's deposit and consumer loan products and services to proactively meet customer needs.

•   Proficient in determining customers' existing and prospective financial needs and identifies referrals to other business lines, e.g., Investment Services, TAM, Commercial Lending, Treasury Management, etc. Maintain a working knowledge of product and service offerings including consumer, business, deposit, lending, non-profit, retirement, digital banking, debit cards, etc.

•   Confidently discuss customer lending opportunities and assists customers in preparing loan applications for home equity loan products and other consumer loans.

•   Safeguards customer trust by upholding the duty of customer confidentiality.

•   Complies with all required laws, regulations, policies, and procedures.

•   Timely completion of all assigned learning activities.

•   Proficient in vault custodian duties.

•   Actively participate in Banking Center meetings and one-on-one coaching sessions.

•   Participates/volunteers in community groups and events.

•   Additional duties as assigned.

EDUCATION & CERTIFICATIONS:

•   Bachelor's degree preferred, or combination of secondary education and four years of progressive retail banking experience

•   Nationwide Mortgage Licensing System (NMLS) registration

•   Notary Public commission

•   Completion of Medallion signature guarantee training required

KNOWLEDGE, SKILLS & ABILITIES:

•   Three or more years progressive retail banking experience including minimum of one-year supervisory experience

•   Conversant in all Bank business lines

•   Ability to independently complete and mentor others in transactions and all platform services, including transactions, account opening, consumer loan products, IRAs, trust accounts, etc.

•   Ability to execute more complex account openings and transactions independently

•   Ability to supervise staff at the RBI-IV levels

•   Critical thinking, decision making and problem-solving skills

•   Demonstrated high level of judgement and decision-making ability

•   Demonstrated ability to fulfill the opening/closing activities of the Banking Center

•   Prior customer relationship building experience

•   Must have a supervisory aptitude

•   Demonstrated management and leadership skills

•   Must have cyber security awareness to protect the digital environment, the Bank, and customers

COMPETENCIES:

•   Managerial Courage

•   Technology Savviness/Digital Enthusiast

•   Financial Comprehension

•   Adaptability and Flexibility

•   Sales Aptitude

•   Eager and Agile Learner
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