The Assistant Account Manager is a support role for the Threat, Disaster and Emergency Response division of RACS. This position is responsible for the management of the work order process in Service Channel for a specific client.
Job Duties:
- Review of invoices for client as compared to work orders present in Service Channel for submission to client for payment.
- Review of work orders in Service Channel as compared to invoices and accept, invoice or close work orders as needed.
- Document and track the need for additional work orders and communicate to the client.
- Communication with clients regarding invoicing issues and submitting necessary corrections to shared services.
- Communication with clients regarding accounts receivables/collections.
- Communicates with Operations and AP regarding opened work orders to ensure systems are updated timely for invoicing by shared services.
- Responsible for submitting proposals and invoices into Service Channel.
- Work in tandem with EA Project Manager as a team to ensure accurate and timely submission of invoices into Service Channel to reduce AR aging and eliminate potential bad debt.
- Reporting on outstanding work orders and invoices to clients as requested.
- Provide weekly reporting on outstanding invoices pending work orders from client and opened work orders in Service Channel pending invoicing.
Job Requirements:
- Bachelor's degree preferred. Experience will be taken into consideration as a supplement to degree.
- 3+ years of professional-level experience in accounts receivable/billing required.
- Experience in management of customer portal invoicing systems
- Experience in Service Channel preferred.
- Proficient in MS applications (Outlook, Word, Excel, Power Point).
- Energetic and focused personality with a demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines.
- Demonstration of string customer service orientation required, with ability to effectively resolve client issues in a professional and service-focused manner.
- Ability to write effective and concise reports in neat, legible handwriting is required.
- Professional, articulate and able to use good independent judgement and discretion.
- Outstanding verbal and written communication skills required. Ability to successfully interact at all levels of the organization, including with clients. While functioning as a team player required.
- Ability to multitask with strong attention to detail.
Pay & Benefits:
$50,000 annual pay
Allied Universal RACS division offers industry leading benefits, which are available to all full-time employees:
- Medical/Dental/Vision coverage
- Free employee life insurance
- 401K
- Paid holidays and flexible PTO (Paid Time Off)
- Great company culture and work/life balance