Area Operations Manager

TITLE AREA OPERATIONS MANAGER - HOSPITALITY

DESCRIPTION

Mills James is seeking a dynamic Area Hospitality Operations Manager to join our growing Hospitality AV team. This position will supervise Hotel daily operations with a focus on the overall goals of Mills James Hospitality division through executional customer service, innovative team development, leadership and cost controls. This position is based in Columbus, Ohio, but traveling to properties outside of Columbus will be required.

At Mills James, our mission is to transform how hospitality clients view their AV partners. That's why discriminating hotel properties, convention centers, and Fortune 500 corporations worldwide trust their audiovisual and onsite production to us. We deliver audiovisual services worthy of their service standards.

Your Duties & Responsibilities

To perform this job successfully, an individual must be able to satisfactorily perform each essential duty and other duties that may be assigned. This is an onsite position, working directly with our teams in our partner properties. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Operations

• Leads coordination and integration of efforts among sales, operations, technology, and customer service to produce smoother workflow and cost-effective business processes.
• Projects a positive image of the organization to employees, customers, industry, and community.
• Report to work at the properties we service on a rotational basis or the property that you are needed at the most.
• Provides direct supervision of property managers including scheduling and equipment resource management.
• Meets with the General Manager and other key contacts of our hotel and convention center properties on a regular basis to enhance the partnership and to resolve any issues that are escalated to the corporate level.
• Works with the property manager to drive strong financial performance through increased sales and sales process improvement, as well as the management of external costs to achieve the overall financial goals of the Hospitality Division.
• Performs other related duties as assigned.

Customer Service

• Supervises and mentors' operational staff to ensure client satisfaction.
• Provides outstanding customer service by establishing excellent working relationships with internal and external clients, other Mills James team members, and all vendors.
• Establish and maintain strong good working relationships with the senior management at the properties that we service to the degree that they are calling on you to resolve issues at a higher level than the manager on-site can resolve.
• Visits properties on a regular schedule to work with team members on ways to enhance the customer experience.

People Development & Training

• Promotes and reinforces a positive working environment centered on Mills James core values.
• Lead professional development and training efforts to improve overall business knowledge, enhance sales and technical skills and service at each property.
• Effectively utilizes applicable company computer systems and software programs and ensure team members are properly trained.

Job Requirements

• Bachelor's degree from a four-year college or university; or four years related experience and/or training in a live event hospitality environment or equivalent combination of education and experience;
• Minimum 8 years of customer service or hospitality experience;
• 4+ years of audio visual experience in a live show environment;
• 2+ years of supervisory experience;
• Proficiency with computer software and programs, including Microsoft Office Suite.
• This position requires the qualified candidate to have a valid driver's license.

Benefits Mills James offers a comprehensive benefits package for this full-time opportunity, including health, dental and vision care, wellness program, Employee Assistance Program (EAP), 401(k) and Roth 401(k) with company match.

POSITION REQUIREMENTS

FULL-TIME/PART-TIME Full-Time

LOCATION Columbus, Ohio

POST INTERNAL DAYS 0

NUMBER OF OPENINGS 1

REQ NUMBER HOS-25-00006

ABOUT THE ORGANIZATION

Mills James is a full-service production company of nearly 240 event and video professionals with offices, production facilities, and hospitality properties throughout five states and two time zones. Our mission is to craft and deliver experiences that deepen human connections and inspire people to care and act.
We offer robust career opportunities, a Pre-Professional program for recent college graduates, and freelance opportunities.

EOE STATEMENT

Mills James, Inc. is proud to be an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status.

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