Purview of an Operations Manager
Manager-I, Operations is responsible for managing a team and facilitating the flow of information across multiple stakeholders to resolve any potential issues that impact customer experience or business continuity.
The candidate should have a basic understanding of the logistics space and should be able to communicate clearly in both written and oral forms. She/he should be able to develop process improvements and drive them through completion.
Responsibilities include, but are not limited to:
- Managing a shift, constantly identifying opportunities to improve team performance, and owning associated change management.
- Developing and/or referring to performance metrics to drive team performance and business results.
- Identifying the business impact of trends and making data-backed decisions.
- Communicating with external customers (Carriers, Vendors/Suppliers) and internal customers (Finance, Ops Excellence, Fulfillment Centers).
- Escalating problems or variances in information and data to relevant owners and following through on resolutions.
- Ability to pull data from databases (using Excel, Access, SQL, or other data management systems) and perform ad hoc reporting and analysis as needed.
BASIC QUALIFICATIONS
- 1+ years of employee and performance management experience.
- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience.
- Flexible schedule including weekends, nights, and holidays.
- Ability to push and pull loaded wheeled dollies up to 100 pounds.
PREFERRED QUALIFICATIONS
- 1+ years of experience with performance metrics, process improvement, or lean techniques.
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