Job Description JOB SCOPE: The Area Manager, In-Home is responsible for driving financial performance across their assigned area, ensuring accountability, and fostering collaboration. This role requires managing profit and loss (P&L), ensuring revenue assurance, overseeing technician accountability, and working closely with regional managers to implement training, enhance operational efficiency, and drive continuous improvement. The position also entails conducting ROI analysis, tracking performance metrics, and managing expenses related to field operations. JOB SUMMARY: The Area Manager, In-Home ensures operational excellence and financial success by developing and adhering to key performance indicators (KPIs). This position will collaborate with regional managers, monitor technician performance, and implement initiatives to improve service quality and efficiency. By analyzing performance data and managing operational expenses, the manager will identify areas for improvement, ensuring profitability while maintaining high standards of service delivery for their assigned area. SUPERVISION: Direct: 15-20 Technician Team Leads Indirect: 150 + In-Home Technicians REPORTS TO: Region Field Director Responsibilities/Skills/Experience Requirements JOB DUTIES/RESPONSIBILITIES: Monitors and manages the Technician Team Lead and Technician performance, ensuring adherence to operational processes and service protocols Oversees the profit and loss for assigned area, ensuring financial targets are achieved or exceeded Partners with regional management team to align field operations with regional goals and improve overall performance Partners with the data team to analyze return on investment (ROI) of operational processes and improvements Tracks key metrics such as technician completes per day, recall rates, service quality, and customer feedback, and report findings to senior leadership Manages operating expenses, analyzes technician-related costs, and ensures alignment with financial plans and targets Implements new processes to bridge gaps in technician performance, service quality, and overall operational efficiency Identifies process inefficiencies and implements changes to optimize operational workflows, reducing waste and increasing productivity Ensures timely billing and collection of revenue, minimizing revenue leakage and enhancing financial performance Oversees field training effectiveness for assigned area, assesses post-training performance, and implements ongoing improvements for technician effectiveness Performs supervisory functions, including but not limited to, making employment decisions regarding hiring, promoting, demoting and terminating, conducting performance appraisals and coaching and developing associates JOB REQUIREMENTS: Bachelors Degree 5-10 years of related experience Valid Driver License for the State of employment Up to 25% travel 18 years of age or older REQUIRED SKILLS: If no Bachelor's degree, previous technician and supervisory experience required 5+ years of experience in field management, operations, or related roles (preferably in a virtual environment) Excellent communication and collaboration skills Experience with KPI tracking, process implementation, and continuous improvement initiatives Experience managing and developing a large field team Strong analytical skills and experience with performance metrics and ROI analysis PREFERRED SKILLS: Advanced knowledge of operational efficiency strategies and process improvement methodologies (e.g., Lean, Six Sigma) Experience in the service industry, with an emphasis on technician management and customer service