Office
Key duties and requirements include:
- Developing and maintaining great relationships with Landlords, Tenants, and Contractors
- Ensure the Tenant and Landlord experience is exceptional
- Managing all aspects of asset management and lettings performance across the portfolio
- Provide initial and ongoing training to all team members
- Review and audit asset management and portfolio performance
- Run compliance reports on a weekly basis
- Manage & Support Asset Managers with utility management
- Build & maintain effective working relationships with the central teams
- Managing in-tenancy legal notices when required
- Introducing and educating new legislation requirements and HMO licensing to Landlords when required
- Support asset managers with investment advice on landlords' current and new portfolios
- Complaints Handling
- Proactively create and convert new landlord and investor leads
- Network to create opportunities
- Manage the marketing and advertising of the portfolio
- Manage marketing events alongside Marketing Manager
- Audit Lettings Spreadsheet and branch performance
- Deliver weekly lettings reports to the Operations Manager
- Carry out regular landlord meetings
- Audit inspection process and reports
- Deliver monthly 1-2-1s
- Staff reviews and annual appraisals
- Set Lettings KPIs and review on a monthly basis with the Operations Manager
- Review the branches' monthly profit and loss reports with the Operations Manager
- Responsible for organising office compliance, cleaning and upkeep
- Responsible for office cars, cleaning, organising MOTs, tax and repairs
- Responsible for organising the ordering of office refreshments
Essential skills:
- Excellent organisational skills
- Excellent communication skills in order to provide a high-quality service to all customers
- The ability to see a job through from start to finish
- Experience in Lettings (preferred)
- Self-motivated and ability to work on own initiative
- Ability to prioritise workload and work to deadlines
- Flexible and adaptable in approach to work
Additional information
Details
Hours of work: 9am till 5.30pm Monday to Friday & 15 Saturdays per year 10am till 3pm
Driving licence required and personal car preferred
Think you are a good fit? Apply below now
Email (Required)
Phone (Required)
Your CV (Required) Max. file size: 16 MB.
I agree to the GDPR consent form (Required)